Back just before Thanksgiving, the Consumer Financial Protection Bureau made a special page on its website where individuals could submit complaints about the auto financing process while the agency reiterated its warnings about signing arbitration agreements, cautioning consumers how they might “waive other rights, such as your ability to appeal a decision or to join […] [Read More]

Vehicle service contract provider AUL Corp. recently promoted Scott Smith to lead the operations department in addition to his role as the service support manager. Smith joined AUL nine years ago as a customer service representative and then was appointed a claims team leader before being promoted to the service support manager position. In his […] [Read More]

F&I Express recently welcomed AssurancePlus to its growing network of aftermarket F&I providers.  Officials highlighted that the addition of AssurancePlus to F&I Express will allow dealers the ability to eRate, eContract and eRegister all of AssurancePlus’ services and products. “By offering innovative insurance products and services that enhance the customer experience, AssurancePlus is a fantastic […] [Read More]

The gap between a mediocre sales person and greatness lies with one’s capability in maintaining contact with prospective buyers.  Extending communication and building relationships with these individuals after they walk off the lot are significant determinants in closing a sale. This requires dealerships to truly understand the preferences of their customer base when it comes […] [Read More]

KAR Auction Services appears confident that its flow of General Motors vehicles and wholesale activity with the automaker won’t just disappear suddenly now that OEM rolled out a program that offers U.S. consumers online access to an exclusive inventory of low-mileage former company-owned, off-lease and daily rental vehicles. Coming off a year where net income […] [Read More]

It’s funny how things play out sometimes. When Jim Hallett attended his first National Auto Auction Association convention, he took a shuttle from the airport to the hotel. Riding on that same bus was Larry Brasher, whose father Frank Brasher started what the family has developed into a multi-auction enterprise. A few handfuls of years and […] [Read More]

Outsell announced Thursday several enhancements to its buyer-detection product, BuyerScout, which aim to help dealers better manage their energy toward sales. The BuyerScout solution now features integration with dealer CRMs via Outsell Connect and a simpler “most likely buyers” report aimed at improving ease-of-use for dealers. According to Outsell, the new features make BuyerScout the […] [Read More]

When Digital Recognition Network hosted its second annual DRN Lender Roundtable early last month, 20 top executives from some of the largest auto finance companies shared three similar challenges their facing nowadays. According to DRN’s recap of its event, these auto finance leaders cited intensifying competition and more charge-offs resulting in the need for additional […] [Read More]

About a year and a half after the company lost its founder, who died in a cycling accident, Fleet Financial has now reemerged with what company leadership hailed as a new look, feel and brand. Fleet Financial, a national finance and insurance marketing firm that focuses on auto refinancing, announced this week that it’s rebranding […] [Read More]

The National Automotive Finance Association is again hosting the opening module of its Consumer Credit Compliance Certification Program; the ongoing training endeavor to help finance companies and other stakeholders in the industry tackle the increasingly difficult challenge of complying with federal and state regulatory requirements. The NAF Association will welcome another cohort of students during […] [Read More]