A little storytelling to grab potential shoppers’ attention on the Web goes a long way these days. That’s according to the summer J.D. Power 2015 Manufacturer Website Evaluation Study released Monday that highlights how storytelling can help drive auto shopper customer satisfaction. The semiannual study showed that OEMs are moving away from static text and […] [Read More]

Group 1 Automotive’s second quarter, from the perspective of used vehicles retailed in the United States, was solid. Overall unit sales were up 18.2 percent. Revenue and gross profit were up on an overall used-vehicle retail basis, as well. But there was at least one retail used-vehicle metric that the dealer group’s president and chief […] [Read More]

Michael Buckingham, senior director of the auto finance practice at J.D. Power, acknowledged dealers and finance companies already know that trying to get a new-vehicle contract completed for a customers with a soft credit profile can be “tricky.” So when J.D. Power released its 2015 U.S. Dealer Financing Satisfaction Study on Monday, Buckingham mentioned two […] [Read More]

If members of Congress wanted more ammunition for a crusade to eliminate the Consumer Financial Protection Bureau, perhaps a three-judge panel on the District of Columbia Circuit of the U.S. Court of Appeals provided just the thing. An opinion released late last week said a previously dismissed lawsuit questioning the constitutionality of the CFPB and […] [Read More]

Toyota, Lexus and Ram received top brand honors in this year’s Vincentric Best Value in Canada awards. Announced late last week, Toyota took home the title of Best Value Passenger Vehicle Brand, while its luxury arm, Lexus, received the Best Value Luxury Brand award. Ram was named the Best Value Truck Brand. To gauge the […] [Read More]

A spokesperson for Fiat Chrysler Automobiles indicated to Auto Remarketing that exact details still are being finalized on what’s going to happen with the trucks and SUVs the OEM is being instructed to buy back as part of a consent order with the National Highway Traffic Safety Administration that was announced over the weekend — […] [Read More]

Infiniti announced Thursday the launch of a new retail sales and service app for its retailers. Named the Infiniti Client Acquisition and Retention Experience, or ICAR-X, the app aims at streamlining the car-buying process for its dealers by minimizing client “pain points” and system redundancies while also accelerating the overall car-buying process to attempt to […] [Read More]

Group 1 Automotive recently released its second quarter financial results, highlighting an 18.2 percent increase in retail used-vehicle unit sales in Q2. That was an increase of over 4,000 vehicles, bringing the second quarter total to 26,835 used vehicles retailed in the United States. One of the largest jumps came in used-vehicle retail sales revenue, […] [Read More]

Fiat Chrysler Automobiles swiftly responded to an online report of hackers being able to take control of an SUV remotely through the radio system by rolling out a voluntary safety recall to update software in approximately 1.4 million U.S. vehicles equipped with this certain technology. FCA US officials insisted the recall aligns with an ongoing software […] [Read More]

Chances are, before the last week, you hadn’t heard about The Appraisal Lane. That was on purpose. Two years in the making, The Appraisal Lane (TAL), a real-time trade network and communication platform for used vehicles designed to conveniently fill the dealer-to-dealer niche with a mobile-friendly solution to provide quick cash offers on vehicles, has […] [Read More]