Automated clearing house (ACH) transactions rose again last year, according to new statistics released by NACHA — The Electronic Payments Association. NACHA determined ACH volume grew to almost 23 billion electronic payments, a year-over-year increase of almost 5 percent or 1 billion transactions. A total of more than $40 trillion was transferred over the ACH Network […] [Read More]

Though the industry is under the impression there is going to be a bit more supply in the lanes this year, analysts are also talking about the “theoretical” nature of the upcoming move. Josh Bailey, editorial director at Canadian Black Book, pointed out in an interview with Auto Remarketing Canada this year will most likely […] [Read More]

With plenty of liquidity, the ability to generate cash and ideal financing conditions pushing buyers to make moves, KeyBanc Capital Markets says merger and acquisition activity in the dealership world “remains highly active.” So expect dealership acquisitions to continue, the company said, which along with robust used-car and parts and service sales should lead to […] [Read More]

When I attended my first Used Car Week convention in November 2012, one of the most enlightening sessions I covered for Auto Remarketing was the Women in Remarketing ceremony that took place the Thursday of that week. Looking back at the story I filed from Scottsdale, Ariz., there was one sage bit of advice from […] [Read More]

It's just a fact of life in the automotive world: listening is essential!  One of the key things we stress when training our Certified Female Friendly clients is developing great communication skills.  Too often, when a woman visits a car dealer, tire dealer, service center or other automotive retail location, she is interrupted, talked over, […] [Read More]

Insurance Auto Auctions opened its Chicago-North branch location in East Dundee, Ill. on Wednesday. The event included a ribbon-cutting ceremony with IAA chief executive officer and president John Kett, East Dundee Village president Lael Miller and Northern Kane County Chamber of Commerce president Melissa Hernandez. The auction also hosted a lunch with guests invited from the community, including more than […] [Read More]

A new global survey from Accenture of 10,000 consumers found that 80 percent of drivers in the market for a new vehicle are using some form of digital technology to research before purchasing, while almost two-thirds (62 percent) are beginning the car-buying process online before entering a store. Another sign the car purchase process is […] [Read More]

The typical franchised dealership increased its service and parts sales by more than 5 percent in 2014, and average net profit for this department climbed for the second straight year, according to NADA Data 2014. Meanwhile, total service and parts sales for all franchised dealers was a combined $91.73 billion last year, well above the sub-$80 billion […] [Read More]

Hyundai Auto Canada has chosen customer retention solutions company Xtime as its exclusive online service scheduling provider. The automaker reported the integration is designed to help dealers attract and retain service customers. “Hyundai has a long history of adopting the latest technology and bringing it to consumers, and this is an extension of that commitment,” […] [Read More]

Terry Groves, co-founder and senior vice president of sales and remarketing at Consolidated Asset Recovery Systems, is offering two installment of a free webinar titled, “What Should You Pay For A Repossession Service?” Groves intends to cover six different topics during each hour-long session, including: • What should a repossession cost? • What is the […] [Read More]