The results for the J.D. Power 2015 U.S. Customer Service Index Study were released today, showcasing the areas that recently experienced increases and decreases in customer satisfaction based on data from service at franchised dealers for maintenance or repair work among owners and lessees of 1-to-5-year-old vehicles. J.D. Power highlighted that customer satisfaction has increased […] [Read More]

Shopping website CarGurus highlighted two major milestones on Wednesday. First, its user traffic eclipsed 15 million unique monthly visitors this month, representing a 61-percent increase year-over-year. The company also announced that its dealer network has grown to include more than 6,000 franchise and independent dealerships nationwide. Officials insisted CarGurus now ranks No. 2 in terms […] [Read More]

The National Automobile Dealers Association offered some guidance to members in connection with the money they might receive from automakers to refurbish their showrooms and how those funds might impact their federal tax returns. NADA acknowledged many dealers renovate their facilities as the result of factory-mandated image programs. The association maintained that these programs typically […] [Read More]

AutoNation announced today the reopening of Porsche Bellevue in Bellevue, Wash. The Porsche location was part of the company’s acquisition of Barrier Motors Premium Luxury Group at the end of last year.                                                  […] [Read More]

The inaugural issue of Black Book Market Insights  — a weekly report focused on the latest vehicle valuation trends at auction by Black Book’s team of editors — focused on tax season trends in the lanes and how the impact of refunds is hitting the market a bit later than normal this year. The industry […] [Read More]

A few handfuls of auction awards and other industry honors were recognized Wednesday with annual top honors from consignors, as the first round of auction award announcements began circulating. Plus, at the CAR Conference in Las Vegas, the International Automotive Remarketers Alliance awarded its IARA Circle of Excellence award to Tom Adams, president of the Auction […] [Read More]

Buy-here, pay-here dealers might be seeing a smaller pool of potential customers who just filed for bankruptcy. The American Bankruptcy Institute cited data provided by Epiq Systems that showed total U.S. bankruptcy filings decreased 13 percent in February from the same month last year. Bankruptcy filings totaled 65,002 in February, down from the year-ago figure […] [Read More]

Although auto loan defaults are drifting slightly upward, analysts who generate the S&P/Experian Consumer Credit Default Indices aren’t ready to hit the panic button. Analysts from S&P Dow Jones Indices and Experian found that the February auto loan default rate increased 3 basis points on a sequential and year-over-year basis to land at 1.06 percent. […] [Read More]

ACI Worldwide, a global provider of electronic payment and banking solutions, announced this week that Westlake Financial Services selected ACI UP Bill Payment Solutions to facilitate customer vehicle installment contract payments and possibly save the finance company millions of dollars in processing charges. With ACI’s omnichannel bill payment approach, officials explained Westlake customers will be […] [Read More]

Primeritus Financial Services, a provider of repossession management, remarketing, title services and skip-tracing services, recently hired Wayne Acklen as chief financial officer, effective immediately. The company indicated Acklen will be responsible for leading Primertus’ financial, accounting, compliance and IT operations. "Because of its continued growth, Primeritus is expanding its executive management team and is very […] [Read More]