As part of its ongoing commitment to introduce products and services that drive business growth for customers, Manheim tapped on Tuesday two former NextGear Capital executives to be new vice presidents of national accounts. Now reporting to Manheim vice president of commercial sales Rich Coutu are Peter Grupposo and Janet Hendrixson. “We’re excited to have […] [Read More]

With any new product and marketplace there’s a learning curve, and we’ve recently gained more knowledge about what it takes to manage the “art” of posting to eBay classifieds. We want to share the Top 5 Best Practices we’ve learned over the last few weeks with you: 1. New eBay accounts require some “seasoning”, similar […] [Read More]

A new study recently coming out of Warwick University has concluded that happiness levels can increase productivity by a staggering 12 percent. To me, this seems obvious, but I have seen many work places where you can feel the tension when you walk in Why? Most likely there is a “boss” there, and not a […] [Read More]

When asked about online reviews, buy-here, pay-here dealers typically offer one of these six responses. Here they are in random order: 1. Our customers don’t read online reviews. 2. There is nothing we can do about it because the BHPH customer is quick to complain. 3. We ask for customer reviews, but we have not […] [Read More]

America’s Car-Mart president and chief executive officer William “Hank” Henderson cheered one specific financial metric after the buy-here, pay-here dealership chain wrapped up its 2014 fiscal year on April 30. And Henderson did so even though the way Car-Mart reached that achievement arrived via what some observers might consider a negative. During the fourth quarter, […] [Read More]

The National Alliance of Buy- Here, Pay-Here Dealers (NABD) recently completed two BHPH training conferences which were held at the Wynn Las Vegas on May 18 through 22. These two conferences included more than 100 speakers and approximately 1,700 attendees who participated in a BHPH Compliance Academy and the 16th annual National Conference. The goal […] [Read More]

Maybe you heard it spoken in a 20 group meeting or around the lunch table at the auction. There's one buy-here, pay-here operator telling another, "I'm not worried about the CFPB. I'm just a small guy with 20 cars on my lot and less than 1,000 active accounts. I'm sure those guys will go chase […] [Read More]

Private dealership groups accounted for more than 83 percent of the dealership acquisitions in the first quarter, but public groups may be showing signs of growth, albeit modest and with caution. That’s according to The Kerrigan Quarterly Blue Sky Report released this week, which said overall buy/sell activity among U.S. dealerships shot up 60 percent […] [Read More]

The newest member of the Buy-Here, Pay-Here Hall of Fame explained the impact BHPH operators have by sharing the story about a vehicle delivery that wasn’t even a special finance deal. In fact, the delivery was for a $400,000 vehicle — the most expensive unit ever sold at the franchised dealership new inductee Julian Codding […] [Read More]

One of my favorite verses from the Bible comes from Proverbs, “As iron sharpens iron, so one person sharpens another.” This is one of my favorite scriptures as it reminds me to keep my inner circle full of positive, forward-thinking people. Those are the ones who challenge me mentally, physically and spiritually. But as life […] [Read More]