Title washing — the process of altering vehicle documents to remove unsavory details about a vehicle’s past from its title — is an increasing threat to the integrity and safety of the used-car industry in the United States. According to a report released this week from researchers at Carfax, an estimated 800,000 used cars in […] [Read More]

Both used- and new-vehicle retail sales are moving higher, but the annual automotive report associated with the American Customer Satisfaction Index (ACSI) showed consumer satisfaction softened for the second year in a row. Mentioning widespread decline among a wide array of brands, the 2014 ACSI Automobile Report indicated diminishing customer satisfaction produced an overall ACSI […] [Read More]

Even though gas prices have been on the way down for almost two months straight and sit much lower than rates seen at the pump last year, it seems consumers are still turning toward the smaller, more fuel-efficient segments when looking for a used vehicle. Analysts at Kelly Blue Book point out interest in the […] [Read More]

The draw of live chatting services, like a 24/7 employee, is the idea that they can cater to your customers via your website when your business is not even open. That idea was a reality covered when Potratz Partners Advertising hosted The Dealer Spotlight webinar last week with a special guest, Paul Ricci, from Kia […] [Read More]

Cox Automotive named a senior vice president and chief people officer today, appointing Rock Anderson to the role, effective immediately.   Anderson had been Manheim’s regional vice president – West Regional Operations. Filling that position now is Barry Roop, Manheim’s market vice president for the Texas market. Roop, as some may know, was president of the […] [Read More]

According to Women-Drivers.com, the trustworthiness of a sales adviser has always been more influential on a female car shopper’s purchase decision than the price of a car.  However, a different attribute has become more important than trustworthiness. The site shared with Auto Remarketing that the most important factor in car-buying for women is now respect. A […] [Read More]

What some repossession and recovery observers probably figured was coming with more auto paper being written than ever before has come about. Repo rates are on the rise — and by a significant level. According to its latest State of the Automotive Finance Market report, Experian Automotive indicated the overall automotive repossession rate spiked more […] [Read More]

Leasing has picked back up to pre-recession highs, and many analysts are predicting leasing penetration to exceed levels seen before the Great Recession. And as manufacturers reveal their Labor Day lease deals, leasing popularity isn’t expected to slow down anytime soon. In fact, Scot Hall, executive vice president of Wantalease.com, said he expects leasing to […] [Read More]

To catch the attention of dog lovers everywhere, AutoTrader is celebrating National Dog Day by naming a list of vehicles that are most friendly toward the furrier of passengers. AutoTrader.com released its list today of their picks for “Must-Shop Cars for Dog Lovers.” And catering to the dog lovers in your community may bode well […] [Read More]

SoCal Penske broadened its presence in the southern California retail sales and service market last week by adding a Toyota store to its dealer group. With plans for a complete renovation to operate a state-of-the-art facility, SoCal Penske now has Penske Toyota Scion of West Covina in its store portfolio. Located just off Interstate 10 […] [Read More]