Is your dealership selling the most popular cars and trucks among shoppers? The inaugural Most Popular on Edmunds.com Awards were presented by the online consumer review site Wednesday at the 2014 New York International Auto Show. Topping the list of most popular cars and trucks were Ford, Chevrolet and Toyota. "Edmunds.com is in a unique […] [Read More]

Jenell Ross’s customer service strategy may be simple — provide quality service at a fair price within a reasonable timeframe — but the president of Bob Ross Auto Group and a member of Auto Remarketing’s 2013 Women In Remarketing class says this strategy never fails to create repeat business. The dealership group is situated on […] [Read More]

As iSeeCars.com highlighted new research dissecting the timeliness of recalls and more, General Motors chief executive officer Mary Barra specifically mentioned two dealers and their recent actions during her prepared remarks at the 2014 Automotive Forum. Midway through her first public comments since consecutive days of Capitol Hill hearings about how the automaker handled the […] [Read More]

Dealers know that satisfied customers are walking advertisements. And in today’s digital world, online reviews have real impact on sales and service operations. This week, eReputationBuilder launched Dealer Influence, a product which aims to encourage an increase in reviews that represent the overall sentiment of the customer, and proactively build dealers’ online presence. Dealer Influence […] [Read More]

After rising 0.4 percent in February, wholesale prices remained flat in March, slowing the consistent auction price spikes seen in 2013. The ADESA Canada Used Vehicle Price Index, powered by ALG, was flat after being adjusted for seasonality, and wholesale prices were unchanged month-over-month. The segments that did see price movement were a mixed bag. […] [Read More]

SIM-SST — Sales in Motion-Showroom Selling Tools — announced it has released a new hand-held tablet device which the company says “will be a boon for car dealerships.” Customers are increasingly informed when visiting a dealership to search for a new ride, and it is becoming more and more important for salespeople to have pricing […] [Read More]

Social media gives automakers and dealerships just one more opportunity to engage and interact with potential customers as well as drive consumer purchase and service decisions. And J.D. Power’s 2014 Social Media Benchmark Study shows just which brands are most successful at reaching their client base through social media. Toyota ranks highest among automotive brands, […] [Read More]

One of Long Island’s largest vehicle buying support service providers, GrooveCar, has partnered with NY Auto Giant, the nation’s eighth largest auto group, for a spring sales event. Targeting more than 500,000 credit union members across Long Island, the event is offering participating credit union members $500 off their purchase of a new or pre-owned […] [Read More]

While Republican members of the U.S. House Financial Services Committee have often questioned how the Consumer Financial Protection Bureau goes about its business, now a member of the GOP from the U.S. Senate is looking to reform how the agency operates. Sen. Deb Fischer introduced two bills offering structural reforms to the CFPB. The Nebraska […] [Read More]

Auto loan defaults dropped to a new historic low in March, according to the S&P/Experian Consumer Credit Default Indices. Last month’s data compiled by S&P Dow Jones Indices and Experian showed the auto loan default rate came in at 0.99 percent, dipping below the 1-percent mark for the first time. A year ago, the auto […] [Read More]