The National Auto Auction Association is trying something new with its 65th Annual Convention this year. The association is broadcasting for the first time ever a live webinar in front of a studio audience. Titled “60 Minutes: 100 Arbitration Questions Answered in an Hour,” the webinar will be led by industry arbitration expert and Manheim […] [Read More]

Reynolds and Reynolds revealed an acquisition for the second time this week on Thursday. This time, the company announced its documents services division acquired Virginia-based Orlando Business Systems, which provides business forms to dealerships. Terms of the acquisition were not released. “Orlando Business Systems has built a solid presence in serving automobile dealerships with business […] [Read More]

When a customer comes on to a dealer’s lot looking for a new car, more often than not his or her top concern is finding the best deal possible. For some customers, leasing might fit better into their budget, while others may not settle for less than a flat out new-car purchase. Either way, TrueCar.com […] [Read More]

You probably know that 50 percent  of your new-car buyers and 59 percent of your pre-owned buyers found your dealership online. Your online vendors are likely bringing you reports and presentations justifying all of the money they are charging your dealership to attract those buyers online.  These reports show an alphabet soup of metrics (“SRPs”, […] [Read More]

Identifying dealership assets, and generating more revenue — those are among the goals of a new product introduced by Dealer Live this week. The company says its new automotive BDC is designed to help dealership management identify dealership assets, maximize revenue-generating opportunities, build customer loyalty and increase sales initiatives by pulling information from various sources. […] [Read More]

LOS ANGELES — Analysts from GoBankingRates.com sifted through reams of data from a host of different finance institutions and government agencies to determine the Top 10 states with the highest and lowest average APR for vehicle contracts. The lists represented nearly all regions of the U.S. as one of the nation's smallest states took the […] [Read More]

ATLANTA — This week, Equifax rolled out the availability of a new product, Equifax Dimensions, which can deliver what the company highlighted is a more in-depth picture of past credit behavior in order to better predict future credit trends.  Using this new solution, Equifax explained lenders can see up to two years of detailed consumer […] [Read More]

SARASOTA, Fla. — Paymaxx Pro, a national automotive retail merchant services and payment processing firm, recently integrated its payment processing services with AutoAction, a product specifically catered to dealers in Texas. Executives highlighted the integration is geared to give dealers the ability to efficiently provide consumers with more options for payments while simultaneously reducing costs […] [Read More]

CINCINNATI — Swapalease.com reported continued increases this year for customer credit approval on lease transactions through the end of July. According to website data, total year-to-date credit approvals stood at 75.6 percent through July, up from 73.9 percent through the end of June and the highest cumulative average recorded so far this year. Analysts indicated […] [Read More]

Dealerships and aftermarket shops are expanding their service departments and offerings, and it seems customers are taking note. In its 2013 Canadian Customer Commitment Index Study, J.D. Power and Associates reported that customer satisfaction with automotive service at dealerships and aftermarket shops has improved. The study — based on responses from more than 21,600 owners […] [Read More]