Customer retention is crucial to dealership and OEM success, and Subaru stores may be feeling the positive effects of increasing customer loyalty, according to KBB.com data released this week. According to the site, Subaru "steadily climbed" in shopper loyalty for Q1, moving up to the No. 3 position for shopper loyalty, behind Toyota (No. 1) […] [Read More]

The used-car market is thriving, and smart dealers are focusing their communication and sales efforts on women who make up 53 percent of all used-car sales and influence a much higher percentage of all purchases. Women today are exercising more control over their personal finances and the contractual dealings they enter into. It’s no secret […] [Read More]

New guidance for dealers regarding the requirements of health care reform laws has been issued this week, according to a bulletin from NADA Regulatory Affairs posted in Thursday's issue of NADA Headlines. The bulletin said that “temporary guidance” was provided by U.S. Department of Labor regarding the written notice employers are required to provide to […] [Read More]

This week, as the company was about to hit its fourth anniversary, Dataium made several moves to boost personnel, company divisions and office locations within its operation as an aggregator of in-market automotive shopper behavior. Among the new personnel appointments, Dataium said Angie Sherrell joined the firm to develop its media services group and focus […] [Read More]

Are you still paying your sales team on gross? If you are, you are not alone. This approach still is used by many dealerships across the nation. When these pay plans were developed consumers had little knowledge of how our business worked, and it was tough to really shop all the competition. Do you remember […] [Read More]

Dealers looking for help in using Foursquare can find it next week, at a just-announced webinar. Joining the latest CARFAXConnect webinar will be Foursquare’s Ray Lin, who the company says will “help dealers unlock the power of social media marketing using Foursquare.” The free webinar is set for Tuesday at 2 pm. EDT, and will […] [Read More]

Nowcom Corp.’s DealerCenter launched a new online marketing suite through its dealer management system to help managers create their own websites. Officials highlighted that the online marketing suite includes a new collection of dealer website template designs and color options to help stores create a “striking, personalized online showroom” that is meant to connect with […] [Read More]

Normal 0 false false false EN-US X-NONE X-NONE LAKE SUCCESS, N.Y. — Recent intimate dialogue with both dealers and lenders gave Dealertrack Technologies chairman and chief executive officer Mark O'Neil a unique assessment of just how the subprime auto finance industry is behaving nowadays. Topics ranging from approvals for consumers with credit scores dipping toward […] [Read More]

ATLANTA — Global Lending Services, a one-year-old subprime auto finance company, is appointing a new chief executive officer, pulling in a former high-ranking exec from Capital One Auto Finance. Taking on the role effective Wednesday is Steve Thibodeau, who will succeed Gary Lorenz, GLS' CEO since March of last year. Since 2000, Thibodeau worked with […] [Read More]

WOODCLIFF LAKE, N.J. — BMW Group Financial Services revealed several changes to its executive team in the U.S. which will all take effect on June 1. The moves include: —Shaun Bugbee, formerly vice president of sales and marketing, will move to Germany where he will assume the role of head of new markets for Europe.  […] [Read More]