DealerRater honored several dealers Sunday at the NADA Convention & Expo for their excellence in customer service, as the company unveiled the winners of the 2013 Dealer of the Year Award Program. The awards are determined based on customers’ reviews on DealerRater.com about their experiences at the dealerships. The overall 2013 Dealer of the Year […] [Read More]

A newly released eBay Motors survey found that almost half of millenials are likely to use mobile devices for price comparison while shopping for their next new car. And with numbers like that rolling in, the industry is taking note. [Read More]

As dealers continue to scour the service lane to find inventory, a former ADP executive who started another software development company announced that it successfully completed beta testing of its newest sales and retention solution. Traver Connect is rolling out Mining4Need, what it’s describing as a turnkey service for dealerships that can analyze relevant trade […] [Read More]

More companies and dealers are turning toward live web chat options to reach potential customers. As the second company last week to reveal it is partnering with dealer chat provider Contact At Once, PureCars said it aims to help "dealerships to engage shoppers by promoting a pre-owned vehicle's value over its price, which can result […] [Read More]

Late last week, Insurance Auto Auctions launched I-Pay through its IAA Buyer App for Apple, saying it is the first company in the industry to introduce payment services for salvage buyers via an app. The company explained that I-Pay can offer qualified buyers with a U.S. bank account the ability to pay for vehicle purchases […] [Read More]

Members of the Wake County New Vehicle Dealers Association in North Carolina will again give back to their communities via proceeds from the North Carolina International Auto Expo, which kicks off this week. Expo organizers say the association has donated more than $280,000 to Raleigh, N.C.-area charities and organizations over the past six years. Those […] [Read More]

ATLANTA — While analysts found the number of consumers considered to be subprime borrowers is actually decreasing in some of the nation's largest cities, Equifax's latest National Consumer Credit Trends Report showed the amount of auto loan debt rose to the highest point in four years as lending to those subprime customers jumped by double […] [Read More]

LAKE SUCCESS, N.Y. — Along with unveiling several mobile solution offerings during the National Automobile Dealers Association Convention & Expo this past weekend, Dealertrack Technologies and American Honda Finance Corp.  formed an exclusive, long-term strategic partnership agreement. Officials highlighted the deal is meant to create and maintain a cutting-edge sales financing process, including a vehicle/loan […] [Read More]

FARMINGTON HILLS, Mich. — Along with developments connected with Dominion Dealer Solutions, RouteOne introduced FinanceConnect, a new product designed to help dealers quickly convert online vehicle shoppers into F&I customers. Officials highlighted FinanceConnect can offer dealers a customizable credit application microsite that can allow them to meet and engage their customers where they are — […] [Read More]

RICHMOND and NORFOLK, Va. — Last week, Interactive Financial Marketing Group, a division of Dominion Enterprises, joined with its sister company, Get Auto, to provide dealers with extended marketing reach via the Dominion Performance Network (DPN). Officials highlighted this new partnership represents a step toward a more collaborative delivery of inventory and finance leads to […] [Read More]