WASHINGTON, D.C. — Since its own study showed discrepancies between the credit scores sold to creditors, lenders and finance companies and ones sold to consumers, this week the Consumer Financial Protection Bureau started to accept credit reporting complaints. Scott Pluta, the CFPB's assistant director for the office of consumer response, explained the agency has taken […] [Read More]

REDWOOD CITY, Calif. — Recovery Database Network announced this week that it has integrated its application with MasterFiles, a data service provider of public records information for the purposes of debt collection, asset recovery and creditworthiness. Explaining the partnership further, officials said, "Users are now able to access MasterFiles data seamlessly through RDN's specialized recovery […] [Read More]

CARY, N.C. — For dealers who might have missed its NABD East Coast Conference presentations earlier this week, Tax Max Refund Services is offering a free Webinar this coming Monday titled, "Moving Cars by Starting Tax Season in November." Chip Wiley, the marketing director and corporate training specialist at Tax Max, will cover a host […] [Read More]

If there’s any doubt as to the role the service department plays in brand loyalty, consider the following data provided by J.D. Power and Associates’ Canadian Automotive Practice. For Canadian customers who put their level of satisfaction with their most recent dealership visit at an 8 or 9 out of 10, just 17 percent claim […] [Read More]

Reflecting the wide variety of choices Canadian new-vehicle buyers have, the fourth annual Canadian Automotive Jury’s Best of the Best finalists cover several segments, including sedans, coupes, hatchbacks, SUVs, crossovers and sports and performance models. The 11 award contenders include four European, four Japanese and three domestic models as well as one Korean unit. The […] [Read More]

Less than seven days after announcing it was selling insurance business interests in Mexico, Ally Financial on Tuesday reached an agreement to sell its Canadian auto finance operation, Ally Credit Canada, and ResMor Trust to Royal Bank of Canada, the country's largest bank by assets and market capitalization. Ally said it will receive an approximately […] [Read More]

As luxury units remain scarce this fall season, one new dealer-to-dealer sales website aims to “ease the burden” of finding quality, highline vehicles for franchised dealers. Highlinesale.com, a site dedicated to wholesale luxury vehicles, touts 10,000 pre-screened luxury vehicles and is “expanding daily,” Cliff Varn, vice president of sales told Auto Remarketing.  And of those […] [Read More]

During Tuesday’s quarterly earnings conference call, an analyst asked Asbury Automotive Group management about what led to such a strong uptick in the gross profit for the reconditioning/preparation part of the company’s parts and service business, given the more modest increase in used retail sales. In answering, Asbury’s Michael Kearney turned to the 121 Program, […] [Read More]

Just before the closing session of the Re3 Conference, industry leaders will gather to offer a wrap-up of where the repossession industry has been in 2012 and where it’s headed in 2013. This dynamic session will provide attendees with perspective and forecasts from some of the industry’s leading executives. The session is titled “Remarkable Remarketing […] [Read More]

While the days’ supply level hit a year-high, a trend CNW Research spotted at both franchised and independent dealerships indicates October used-vehicle prices continued to decline both month-over-month and year-over-year. In the opening days of this month, CNW president Art Spinella determined franchised dealerships were asking an average of $11,419 for used models, off 0.34 […] [Read More]