With 70 million of its vehicles in operation today, General Motors says that more than 7,000 customer interactions flow through its GM Customer Assistance Center each day. And at the center of it all is Jim Moloney, general director of customer assistance and relationship services, who has turned to social media and analytics to stay […] [Read More]

ATLANTA — Subprime origination growth continued across all lending sectors this past year, according to recent U.S. consumer data from Equifax's March National Consumer Credit Trends Report and CreditForecast.com. And auto finance loan amounts have risen to levels not seen in five years. In the auto finance segment, subprime borrowers are gaining share in new auto […] [Read More]

ONTARIO, Calif. — CUDL recently released a new white paper that focuses on the “keys” to successful credit union indirect auto lending programs. The white paper, titled  “'Successful Indirect Auto Lending Programs Build on Credit Union Strengths in Relationship and Portfolio Management,' addresses the keys to credit union success within the indirect lending marketplace by […] [Read More]

CHICAGO — In order of credit importance in consumers' eyes, TransUnion discovered this week that an auto loan ranks No. 1. TransUnion recently updated a study that found in 2011 consumers were more likely to pay their auto loans before their credit cards and mortgages. This insight was gained through TransUnion's Payment Hierarchy study update, which […] [Read More]

SANTA MONICA, Calif. — As credit loosens, confidence in the economy improves and gas prices climb, consumers are heading back to the lots, according to the sales forecast from Edmunds.com.  As these factors drive rising auto sales, analysts contend that after "delaying purchases" over the last couple of years, shoppers will "march" back to the lots, […] [Read More]

More than 300 people have already signed up for the 2012 Auto Remarking Canada Conference presented by CarProof and dealers are looking to be well represented again this year, making up nearly half of registered attendees thus far. But for dealers and other used-car and remarketing industry professionals who haven’t registered for the event and […] [Read More]

Eclipsing the $1 billion revenue mark for the first time, AutoCanada pulled in more than $17 million of net earnings in a year that left management “pleased.” On the used-vehicle side, although the company’s retail sales fell 1 percent for the year, AutoCanada closed its 2011 used operations on a high note, increasing retail used […] [Read More]

The Used Car Dealers Association of Ontario notched a win in legal arena earlier this month when the Competition Tribunal denied a motion from the Insurance Bureau of Canada to rescind an Interim Supply Order that the two parties agreed to in October. This Interim Supply Order — which both parties green-lighted on Oct. 20 […] [Read More]

AutoTrader.com announced Wednesday that the company recently celebrated eclipsing a major milestone within its Trade-In Marketplace program. There have now been more than 3 million instant trade-in offers generated through this tool since the beginning of 2010. Trade-In Marketplace is designed to help both dealers and consumers by providing the shopper with a guaranteed offer […] [Read More]

Todd Caputo wasn’t sure what exact model would roll down the lane Wednesday morning at Southern Auto Auction, but he knew he wanted it. And fortunately for the Chittenango, N.Y., dealer, his bid for the 14 millionth vehicle ever remarketed by General Motors — a 2011 Chevrolet Equinox — was the winner. “I was excited […] [Read More]