In a special panel Monday at the CPO Forum called “What It Takes to Be the Very Best,” top CPO dealers revealed some key insights into their thinking and tricks of the trade. Representing Honda, BMW, Chevrolet and many more brands, here are a few top dealer thoughts: —“If we’re going to sell pre-owned, we’re […] [Read More]

Along with details about what’s new with the company’s smartphone apps, Black Book’s Ricky Beggs gave dealers some guidance as Thanksgiving quickly approaches. Beggs’ advice stemmed from Black Book editors discovering last week’s overall wholesale price change was a larger decline week-over-week. “But there were still 24 percent of the adjustments requiring raises in values, […] [Read More]

Japan’s three largest automakers are still navigating production hurdles caused by flooding in Thailand, but they appear to be making progress. In an update shared Monday, officials with Honda, for example, indicated that a number of their suppliers have been unable to maintain the supply of parts. As a result, Honda will continue managing the […] [Read More]

In an environment where used inventory is tight and wholesale prices are high, it is even more important than usual for dealers to stay in touch with their current customers and foster brand loyalty, as these customers are often a vital source of used supply. Mitsubishi is helping its dealers do just this by launching […] [Read More]

Audi of America revealed Monday that it has named its first-ever director of customer experience, and filling the newly created position is Jeri Ward. Her most recent post with the company was as general manager of customer advocacy, interactive marketing and launch strategy. Ward — whose new position is effective immediately — joined Audi in […] [Read More]

A white paper now available on StopCurbstoning.com — the website that strives to educate dealers and consumers on how to spot and avoid a curbstoner — details a new strategy individuals are using to profit at the expense of an unsuspecting buyer. The document describes a different kind of curbstoner: rogue tow-truck operators running illicit […] [Read More]

On Monday, Smail Auto Group highlighted the results of the “Smail Auto Group Cares” campaign in support of National Breast Cancer Awareness Month. The dealership group raised $51,170 through the campaign that included covering each of its eight showrooms in more than 5,000 square feet of pink vinyl, as well as raising funds for two […] [Read More]

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Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:”Calibri”,”sans-serif”; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:”Times New Roman”; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} IRVINE, Calif. — Although Consumer Portfolio Services saw its third-quarter losses escalate, the company's […] [Read More]

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:”Table Normal”; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:””; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:”Calibri”,”sans-serif”; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:”Times New Roman”; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} WASHINGTON, D.C. — With the thought that U.S. military personnel should be honored on […] [Read More]