Sharing some certified pre-owned insight, Todd Fowler —Honda Canada’s manager of used-vehicle operations — told Auto Remarketing Canada on Wednesday that both of the company’s brands have made a “fantastic start” to the year in the CPO segment. And it appears that Honda and Acura aren’t alone. When asked by Auto Remarketing Canada about January […] [Read More]

Seeing a Wall Street Journal report saying Chrysler is in the midst of seeking a new bank alliance to provide services for the automaker’s captive finance arm didn’t cause David Kelleher to overreact. The Chrysler National Dealer Council president told Auto Remarketing he thinks the OEM is simply testing the financial waters and likely Chrysler […] [Read More]

Kelley Blue Book unveiled the winners of its inaugural Total Cost of Ownership Award program on Wednesday, and taking the top honors were Kia and Audi. Kia won the overall award among all automakers, while Audi received the award for luxury brands. KBB also honored individual models across 21 segments, as well. To determine the […] [Read More]

WomenCertified revealed today a list of the dealers who excel in customer service in an effort to help women identify the best rooftops to visit in their community.  The company who represents female car shoppers released the  first WomenCertified Top Dealerships for Outstanding Customer Experience for 2011, which is being sponsored by Dealer Communications. [Read More]

Jay Leno and Jerry Seinfeld didn’t just get a few chuckles Sunday night when the pair of comedians and car enthusiasts appeared together in a Super Bowl commercial. Apparently, their comical spot for the Acura NSX “resonated well with consumers” and helped the luxury model achieve the strongest gain in its share of online shoppers […] [Read More]

Mark Templin, Toyota Motor Sales group vice president and general manager of the Lexus Division, challenged members of the American International Automobile Dealers Association earlier this week. When addressing the 2012 AIADA annual meeting and luncheon, Templin gave a speech he titled, “A Legacy of Leadership: What Will You Leave Behind?” After sharing various analogies, […] [Read More]

VIN Viper revealed Wednesday a group of mobile app and software upgrades, as well as some price changes, in an effort to make it even easier for dealers to utilize the company’s software. These upgrades will hit all of the company’s platforms for the Android, iPhone, Windows Mobile and its web-based utilities. [Read More]

Carfax will launch the 2012 lineup of its “PowerUp” Webinar series on Friday with a free session highlighting the best practices for sourcing and selling used vehicles. Led by vAuto’s Dale Pollak and Carfax’s Chad Goodson, the Webinar is set for noon (EST) and will run about 45 minutes. Goodson and Pollak will share their […] [Read More]

The first Manheim Used Vehicle Value Index for 2012 came out Tuesday, and the trend continued what auctions and dealers saw for most of last year — wholesale prices moving higher. Manheim discovered that wholesale values (on a mix-, mileage-, and seasonally adjusted basis) rose 0.5 percent in January relative to December and were up […] [Read More]

Both General Motors and Mercedes-Benz USA announced moves this week that aim to beef up their respective customer service and experience departments. Starting with GM, chosen to be the new U.S. vice president of customer experience is Alicia Boler-Davis. In this new role, Boler-Davis will be responsible for leading “GM’s effort to make the way […] [Read More]