One of the most popular courses offered by Alan Ram’s Proactive Training Solutions has been completely redesigned to train salespeople better for current market conditions. The firm said attendees of the revamped program — Phone Ups That Show Up — will learn the basics of converting sales opportunities from both online and the phone. “Designed […] [Read More]

Northwood University announced on Monday that it has hired an industry veteran to serve in a new role supporting automotive aftermarket education after reinforcing its commitment to that part of the industry business last fall. “We are thrilled to welcome James O’Dell as our new assistant director of aftermarket education,” said Kristin Stehouwer, academic vice […] [Read More]

Despite a return to something more closely resembling pre-pandemic levels in 2022, the TransUnion 2023 State of Omnichannel Fraud Report found that digital fraud continues to rise. According to proprietary insights from TransUnion’s global intelligence network and a specially commissioned consumer survey, experts said the pivot to increasingly digital transactions since the beginning of the […] [Read More]

In an effort to support what the company called “financially inclusive lending,” Equifax on Monday launched OneScore. Equifax highlighted OneScore is a new consumer credit scoring model that combines the company’s alternative data insights with the power of the Equifax Cloud to provide U.S. finance companies and service providers with a more comprehensive financial picture […] [Read More]

The Federal Trade Commission said Friday that operators of a “telemarketing scam” that called hundreds of thousands of consumers nationwide to pitch them expensive “extended automobile warranties” will face a lifetime ban from the extended automobile warranty industry and from all outbound telemarketing. The development came because of a lawsuit the FTC filed 13 months […] [Read More]

On Thursday, TruVideo introduced artificial intelligence into its suite of tools specifically designed to meet the unique needs of dealerships and OEMs. Building on the foundation of a successful sentiment analysis, TruVideo said it has leveraged the best elements of various AI models to deliver “cutting-edge solutions and unparalleled customer experiences.” The features in TruVideo’s […] [Read More]

Given current market dynamics and the way supply and prices have behaved in recent months, dealers may be wise to grab more used cars and sell them quickly. According to the ZeroSum Market First Report released Thursday, the last four months has been a rollercoaster in ... [Read More]

They just missed each other at NADA Show 2023, but GM Financial’s Kyle Birch and Cherokee Media Group’s Nick Zulovich still reconnected for their annual reunion for the Auto Remarketing Podcast. Birch shared his views about the ongoing impact of rising interest rates, changes in used-vehicle values and more. The podcast can be found in […] [Read More]

SVR Tracking, a leading provider of asset management solutions for the automotive industry, released its newest GPS tracking device this week. The company highlighted its SVR504 combines the convenience of a self-powered device with one of the longest-lasting batteries in the industry. The SVR504 can enable dealers, finance companies and insurance companies to: —Track and […] [Read More]

NCCI, a provider of risk resolution outsourcing (RRO) solutions with actionable intelligence to auto finance companies and other firms in the financial services industry for more than 25 years, formed a new strategic partnership with PAVE, a company that leverages its award-winning inspection platform to deliver intelligent vehicle inspections from photos alone. The companies see […] [Read More]