Dealer Services Network (DSN) now has a president to serve in a newly created executive role designed to support the company’s organizational scale, strategic execution and continued growth. Appointed the to position on Tuesday for the technology-enabled provider of title and registration services for mobility customers and document management solutions was Bjoern Rietschel, who brings […] [Read More]

It’s been an active 45 days for NCC, a provider of integrated credit, compliance, desking, CRM, and fraud- prevention solutions for automotive retailing. In May, NCC launched a tool powered by Equifax to spot chargeback risk and hired a new chief financial officer. On Tuesday, the company announced the appointment of Joe Kacala as chief […] [Read More]

A new voice-first artificial intelligence platform designed help car dealerships with sales and service follow-up has launched in the U.S. The platform, called Lokam.ai, is designed to automate customer communication, giving dealers greater capability to capture, convert and retain more customers. Lokam.ai can integrate existing CRM and DMS systems to facilitate automated high-impact customer follow-up, […] [Read More]

Lithia Motors has sold its Ferrari of Denver store to Woodhouse Auto Family CEO Jason Pittack, according to a news release from Pinnacle Mergers & Acquisitions, which advised Lithia on the transaction. Pinnacle also represented Lithia when it sold Toyota of Gallatin in Nashville, Tenn., earlier this year. The advisory has worked with the dealer […] [Read More]

From south Florida to the Southwest and several states in between, a few of the nation’s largest dealer groups have taken action to help safeguard the well-being of those in their communities, be it providing food and nourishment, medical care or home and family services. Starting with Kunes Auto & RV Group, the Wisconsin-based retailer […] [Read More]

Steve Levine said dealers have been approaching him recently with an idea: Should they start a car-rental businesses to supplement their dealership revenues by providing affordable rentals to customers whose vehicles are out of service for repairs? The owner of Ignite Consulting Partners, which offers guidance on compliance, operations and best practices, replied, “This is […] [Read More]

For decades, the American auto dealer has operated on a predictable, rhythmic cycle. New cars arrived from the factory, leases were signed, and 36 months later, those same vehicles flowed back into the ecosystem like clockwork. This off-lease pipeline was the lifeblood of the used-car department, a reliable stream of inventory that required little effort […] [Read More]

We continue our episodes of the Auto Remarketing Podcast originating from the Live Stage, which was sponsored by SYCN Auto Logistics, during the Used Car Industry Summit in Miami this spring. Amber Gosney of SYCN Auto Logistics recapped how she and her company colleague, Staci Dimi, became the Transport Queens to serve clients who need […] [Read More]

We continue our episodes of the Auto Remarketing Podcast originating from the Live Stage, which was sponsored by SYCN Auto Logistics, during the Used Car Industry Summit in Miami this spring. To get a better understanding of how autonomous technology has the potential to be highly disruptive in the used-car market, Draiver senior vice president […] [Read More]

Potential car buyers at your dealership — especially ones already stretched thin financially — might be more than a little nervous about making a payment commitment that barely covers the vehicle’s retail price, let alone possible products in your F&I office. To give dealers some clarity about this situation as well as some recommendations, Protective […] [Read More]