They might be some of the younger personnel at their dealerships, but they’ve already shown their ability to thrive in a variety of roles and responsibilities. This year’s Dealers Under 40 honorees hail from a variety of operations and work in in roles ranging from sales and service to inventory acquisition and management. The honorees […] [Read More]

After speaking on a Fraud Forum panel at the Used Car Industry Summit, I kept thinking about how fraud prevention is not only about the latest tactic or tool, but also about the assumptions that influence how our industry approaches risk in the first place. As fraud in automotive logistics continues to evolve, so do […] [Read More]

Perhaps auto lenders aren’t depending on typewriters and fax machines, but Carleton sees the consumer lending industry facing mounting pressure to modernize aging technology infrastructure. The provider of compliant loan calculation and disclosure solutions made that assertion on Tuesday after Carleton released findings from its inaugural Platform Migration and Modernization Survey. While urgency is near […] [Read More]

Dealer Services Network (DSN) now has a president to serve in a newly created executive role designed to support the company’s organizational scale, strategic execution and continued growth. Appointed the to position on Tuesday for the technology-enabled provider of title and registration services for mobility customers and document management solutions was Bjoern Rietschel, who brings […] [Read More]

It’s been an active 45 days for NCC, a provider of integrated credit, compliance, desking, CRM, and fraud- prevention solutions for automotive retailing. In May, NCC launched a tool powered by Equifax to spot chargeback risk and hired a new chief financial officer. On Tuesday, the company announced the appointment of Joe Kacala as chief […] [Read More]

A new voice-first artificial intelligence platform designed help car dealerships with sales and service follow-up has launched in the U.S. The platform, called Lokam.ai, is designed to automate customer communication, giving dealers greater capability to capture, convert and retain more customers. Lokam.ai can integrate existing CRM and DMS systems to facilitate automated high-impact customer follow-up, […] [Read More]

Lithia Motors has sold its Ferrari of Denver store to Woodhouse Auto Family CEO Jason Pittack, according to a news release from Pinnacle Mergers & Acquisitions, which advised Lithia on the transaction. Pinnacle also represented Lithia when it sold Toyota of Gallatin in Nashville, Tenn., earlier this year. The advisory has worked with the dealer […] [Read More]

From south Florida to the Southwest and several states in between, a few of the nation’s largest dealer groups have taken action to help safeguard the well-being of those in their communities, be it providing food and nourishment, medical care or home and family services. Starting with Kunes Auto & RV Group, the Wisconsin-based retailer […] [Read More]

Steve Levine said dealers have been approaching him recently with an idea: Should they start a car-rental businesses to supplement their dealership revenues by providing affordable rentals to customers whose vehicles are out of service for repairs? The owner of Ignite Consulting Partners, which offers guidance on compliance, operations and best practices, replied, “This is […] [Read More]

For decades, the American auto dealer has operated on a predictable, rhythmic cycle. New cars arrived from the factory, leases were signed, and 36 months later, those same vehicles flowed back into the ecosystem like clockwork. This off-lease pipeline was the lifeblood of the used-car department, a reliable stream of inventory that required little effort […] [Read More]