When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s top online automotive marketplace in the magazine’s America’s Best Customer Service 2026 list. CarMax won the honor with a score of 87.09, ahead of Autotrader (85.84), Cars.com (84.85), Carvana (84.35) and CarGurus (83.55). The […] [Read More]

Perhaps if you don’t use artificial intelligence regularly, you’ve probably still heard about ChatGPT. Well, here comes LotGPT, an AI advisor that puts Lotlinx’s intelligence directly in dealers’ hands. Fueled by Lotlinx’s decades of VIN-level and shopper data, the company highlighted LotGPT can deliver answers, insights and automations that can enable dealers to merchandise smarter, […] [Read More]

Carvana is now the official auto retailer of Stanford athletics, thanks to a multi-year partnership with Stanford University’s athletic department. In a news release, the online used-car retailer said it will bring its “customer-first, tech-driven approach to the Cardinal campus, celebrating Stanford’s legacy of athletic tradition, academic excellence and engaged community.” Stanford claims the title […] [Read More]

Asbury Automotive Group had a strong third quarter, but used vehicles were a weak spot. That’s the area the group sees the most room for improvement, said an executive on the earnings call. “We see our performance in used vehicles as our biggest opportunity to improve execution,” Asbury vice president of operations Paul Whatley said. […] [Read More]

America’s Car-Mart closed the month with an important deal to solidify its long-term finances. On Thursday, the buy-here, pay-here dealership chain announced the closing of a new five-year, $300 million funded term loan facility provided by funds managed by Silver Point Capital. In connection with this transaction, Car-Mart said it fully repaid the outstanding balance […] [Read More]

Three quarters through a year of uncertainty, the Canadian used-vehicle market has finally reached … well, OK, there’s still uncertainty. But according to the latest analysis from AutoTrader, the market is steadier than it’s been since the beginning of 2025. AutoTrader’s Q3 2025 Price Index report found the “tariff-rush” that drove consumers to accelerate their […] [Read More]

Rick Kurtz, senior vice president and chief distribution officer for Protective Asset Protection, spent a few minutes with Cherokee Media Group on Thursday after the company entered into an agreement to acquire Portfolio Holding and its subsidiaries from Abry Partners. Kurtz shared that he had just chatted with Portfolio leadership about how the latest acquisition […] [Read More]

Technology has exploded in the modern automobile, with touchscreens, adaptive cruise control and all sorts of bells and whistles available. But according to research from Enterprise Mobility, most people don’t want all of that on their vehicle. The parent company of Enterprise Rent-A-Car and other transportation and mobility businesses released its second annual “On the […] [Read More]

Another auto-finance company specializing in the subprime space now has new ownership. White Label Holding, a U.S.-based financial group specializing in integrated automotive lending solutions, on Monday announced the full acquisition of National Auto Lenders, which is a non-prime auto financing company with more than 25 years of continuous operation in Florida. The development surfaced […] [Read More]

With its latest purchase, America’s Group has reached a major milestone: 50 auto auctions in its footprint. The auction group acquired EBlock Houston and EBlock New Orleans, a sale announced last week by EBlock. In a news release Monday, America’s Group said the acquisition bolsters the auction group’s Gulf Coast presence and “enhances its ability […] [Read More]