Higher prices. Fewer units flowing through the wholesale market. Vehicles in rougher condition. The challenges for dealership used-car managers are as steep as ever, as recapped in the latest Market Insights from Black Book released on Tuesday. While values didn’t rise quite as much last week as they had earlier in April, analysts said wholesale prices […] [Read More]

IAA’s U.K.-based business unit has expanded its vehicle delivery service for its buyers, and the company said that with the expansion, it can deliver vehicles anywhere on the U.K. mainland. IAA said the expansion takes place following several technology modernization investments. The service uses IAA’s expanded vehicle transporter fleet and the company’s INFORM Transportation Management […] [Read More]

Business Intelligence Group has named fleet management company Donlen as a winner of its 2021 Excellence in Customer Service Award. In its announcement on receiving the award, Donlen mentioned its company-wide customer service methodology called AREPA, which stands for "availability, responsiveness, expertise, proactivity and accuracy." The AREPA process represents important attributes for providing top customer service […] [Read More]

Sister websites Swapalease.com and Wantalease.com recently shared their latest data connected with users getting approved for contract transfers, as well as how monthly payments are trending. Beginning first with what Swapalease reported, site officials said applicants for lease credit registered an approval rate of 72.9% in March, representing a slight increase from the 70.8% approval mark […] [Read More]

Following the success of “Dealer Training Day” at our Used Car Week and Auto Remarketing Canada conferences, Cherokee Media Group is launching an online “Dealer Training Series” beginning in May.  The once-a-month series will kick off with a training session from Alan Dickie of Alan Dickie Inc. on May 11, followed by a June 8 […] [Read More]

With precautions in place to ensure attendee safety, the Greater Rockford Auto Auction will host the 4th Annual GRAA’lapalooza Anniversary Sale to celebrate 47 years in the auction business. The two-day event will take place July 20 and July 21, with country music artist, Aaron Tippin performing July 20 following an evening auction. “We are planning […] [Read More]

Defaults are a bad outcome for both lenders and borrowers, and research shows that the mismatched timing between a person’s income and their bills is one of the most common reasons for these financial shortfalls. A new behavioral science experiment conducted by Duke University’s Common Cents Lab with customers of Beneficial State Bank (BSB) shows […] [Read More]

The reputation of independent dealerships took another hit recently when the Department of Justice revealed unscrupulous allegations against a former Maryland operator that included using the Paycheck Protection Program (PPP) to purchase nearly 40 luxury vehicles, acquire real estate and pay other personal expenses. The Justice Department said a criminal complaint has been filed charging […] [Read More]

Will Mitchell has been with Automotive Finance Corp. for six years and now he’s one of the floorplan provider’s top executives. The KAR Global business unit on Tuesday announced the promotion of Mitchell to chief operating officer; a position where he will oversee AFC field and business operations with a continued focus on business development and […] [Read More]

It doesn’t look like the wholesale auto market is getting back to the apex of supply any time soon. In 2020, wholesale volumes fell 1.8 million units from their peak a year earlier, according to a quarterly report from Cox Automotive, which attributed the slowdown to a trio of pandemic-spurred trends: slow retail sales, the […] [Read More]