Michael Taylor says travel suppliers have seen major challenges during the current challenging economic times. That has definitely been the case with the car rental industry, he said. “Despite these economic headwinds, the major rental car companies have been able to maintain high levels of customer satisfaction throughout the pandemic, largely through great customer service […] [Read More]

Stating that it will align core competencies from across its portfolio of companies in the areas of customer support, logistics, assurance, and titles, payment and funding, KAR Global said Thursday it has created a “customer experience center of operational excellence.” The company said the center will simplify how customers interact and transact with the company. It […] [Read More]

Kroll Bond Rating Agency (KBRA) spotted weakening credit performance during the August collection period when analysts examined September auto-finance remittance reports. And the latest unemployment update from the U.S. Department of Labor showed that initial claims for unemployment benefits arriving into federal and state systems each week continue to be near or even above 1 […] [Read More]

Auto Remarketing is recognizing its 11th annual CPO Dealer of the Year, and receiving the honors in 2020 is Ford dealer Jerry Mullinax, whose group includes five Mullinax Ford stores in Florida, one in Mobile, Ala., and another in Olympia, Wash. The group also includes a Hyundai store in the Orlando, Fla., area. Mullinax has […] [Read More]

Carfuffle is a vehicle management app, and co-founder Dennis Lecos said the product  — which is a play on the word, “kerfuffle,” — “takes the confusion or commotion out of vehicle ownership.” The company says the app provides Canadian car owners and buyers with a secure vehicle management software app experience. The app offers vehicle […] [Read More]

Despite the challenges created by the coronavirus pandemic, LeaseCosts Canada still is tracking toward reaching its goal of vehicles listed on its online auto leasing marketplace. Officials highlighted in a recent news release that the LeaseCosts Lease Takeover Network now has more than 5,000 vehicles listed. A year ago, LeaseCosts projected the company would get […] [Read More]

Dealerships sold millions of used vehicles during the summertime, including a four-month stretch of year-over-year sales gains. However, Black Book isn’t necessarily seeing buyers and managers rushing to replenish store inventory. According to their newest COVID-19 Market Insights released on Tuesday, analysts highlighted a typical autumn wholesale price cooldown, explaining that those softer prices aren’t […] [Read More]

Under a new partnership between connected car platform Dealerware and mobility and logistics provider RedCap Technologies LLC, a single-screen product could help simplify and improve auto retailers’ pickup and delivery and loaner management process through a contact-free contracting experience. The product also offers automation of fuel and toll recovery and real-time visibility into vehicle location. […] [Read More]

Getaround said Wednesday it has raised $140 million in Series E financing, a round led by PeopleFund that puts the carsharing platform’s total amount raised at almost $600 million. In conjunction with the Series E round, the company has hired a chief operating officer, chief financial officer, a vice president of people & culture, and […] [Read More]

ACV Auctions welcomed two new executives with vast experience from outside the automotive industry to support enhancements within the company’s financial operations and continued advancement of its workplace and culture. According to a news release distributed on Tuesday, the new chief financial officer at ACV is Bill Zerella and its vice president of people and […] [Read More]