A downloadable dealership performance directive from DealerMax discusses six “essential online sales processes” that it says are a requirement for the new online sales retail environment. Dealership support company DealerMax said its team of digital retail experts wrote the guide, titled, “Dealership 2020 Guide: Re-engineering Automotive Retail.” The team wrote the guide to give dealers […] [Read More]

Jay Maxwell, general manager of strategic operations of the Costco Auto Program, joins the show to discuss how the program and its partner dealers have adapted to COVID-19 stay-at-home orders, keeping customer, vendor and employee communication lines open and more. Plus, Maxwell shares some automotive success stories. To listen to this episode, click on the […] [Read More]

To support its dealer partners during the COVID-19 pandemic, TrueCar announced an extension for May invoices of the previously announced 50% automatic reduction to the April invoices of dealer partners in states where its pay-per-sale or performance-based billing arrangements are not currently available.  In a letter to dealers that are on TrueCar’s subscription billing model, […] [Read More]

Off-lease volumes were already going to be a tough hurdle for the Canadian auto market to maneuver this year, even before COVID-19. But the impact of the pandemic certainly heightens the concerns around what is expected to be two “peak years” for off-lease volume, as analysis this week from Canadian Black Book illustrates. Lease terminations […] [Read More]

While the latest overall auto-finance default reading came in at the lowest point in the past 10 years, Agora Data tried to generate more clarity about delinquency specific to the buy-here, pay-here industry. Through which AgoraInsights shared exclusively with BHPH Report this week, Agora Data used its newest feature to track the impact of COVID-19 since […] [Read More]

Responding to the COVID-19 pandemic that they say has impacted the automotive industry worldwide, EDealer and EBlock are waiving all contract, set-up and transactional costs associated with their touchless trade-in product, Guaranteed Trade, until August for every dealer in Canada. EDealer and EBlock chief executive officer Jason McClenahan said that although car sales have seen […] [Read More]

And now we turn to digital retail.  After launching the series earlier this month, Cherokee Media Group has released Part II of a whitepaper series on "A New Age of Digital Buying & Selling" to share trends and best practices for a used-car industry that’s increasingly digital — and even more so in recent weeks. Part II […] [Read More]

Perhaps still reflecting seasonality, S&P Dow Jones Indices and Experian noticed the auto-finance default rate improved in March. In fact, the rate not only improved, but it also dropped to the lowest reading going back 10 years. With other data sets are showing soaring unemployment and plunging used-vehicle values, the auto component of the March […] [Read More]

Kelley Blue Book describes the 2018 Toyota Prius as “smooth and precise.” It also says the vehicle is “comfortable, quiet and easy to drive.” “It’s also agile,” the company writes. For those reasons, Kelley Blue Book has placed the 2018 Prius at the top of its latest list of “10 Best Used Hybrids and Electric Cars […] [Read More]

After car sales, manufacturing, repair and other key pieces of automotive were found to be essential businesses in a guidance update from the Department of Homeland Security’s Cybersecurity & Infrastructure Security Agency on Friday, it begs this question: Would the wholesale and auto auction industry be included? “I think it's still open to interpretation, but […] [Read More]