Fullpath has taken artificial intelligence into the CRM. The dealership customer data platform has launched the Agentic CRM, a fully orchestrated, multi-agent system designed to handle real-time shopper intelligence, proactive task management and automated lead engagement in a single dealership workspace. In a news release, Fullpath said embedding agentic AI directly into the CRM addresses […] [Read More]

Rick Case Automotive Group’s latest charitable contribution was a massive one. The South Florida-based dealership group said its president and CEO, Rita Case, has donated $1 million to the region’s Baptist Health Foundation to benefit microsurgery research and technology at Baptist Health Orthopedic Care. Baptist Health recognized Case’s gift by naming its parking facility at […] [Read More]

Certified pre-owned sales climbed more than 2% in 2025, and with CPO vehicles remaining a “value signal in a normalizing used market,” J.D. Power is urging dealers and automakers to “lean on CPO as a strategic lever.” There were 2.61 million certified sales last year, which beat 2024 figures by 2.1%, Cox Automotive said, citing […] [Read More]

Mia Labs has received a significant financial boost. The provider of an artificial intelligence-powered conversational platform for auto dealerships announced it has added $20 million in Series A funding, more than double its previous funding. In a news release, Mia said the round lifted its total capital raised to $29 million, making it one of […] [Read More]

New information released this week from TransUnion and LendingTree showed the growing risk auto-finance providers are absorbing. According to TransUnion’s Credit Industry Snapshot for December, the average contract amount financed in October increased to $30,914 from $30,362 in September and $29,708 in October 2024. Analysts reiterated data for originations has a reporting lag. Delinquency data, […] [Read More]

CDK now has a CDP. The retail automotive software provider has launched its customer data platform, designed to unify fragmented customer information and deliver real-time insights to dealerships. CDK said the Built-In CDP uses the industry’s largest dataset to enrich consumer information throughout the CDK Dealership Xperience to give dealers clean, trusted customer data without […] [Read More]

TrueCar is officially a private company. Fair Holdings Inc., led by TrueCar founder Scott Painter, said Wednesday it has completed its take-private acquisition of the company. The acquisition agreement was first announced in October. Fair Holdings was joined in the acquisition of TrueCar by a group of strategic partners, which included auto retailer AutoNation and […] [Read More]

When Aaron Freedman launched his logistics brokerage, he and his partner named it for the core values at the center of the business: adaptability, communication and integrity. Ten years later, ACI Transport has grown from “two guys in a basement” to a nationwide operator with Freedman as the CEO. During Used Car Week 2025, he […] [Read More]

The Canadian wholesale used-car market’s downward slide continued in the week ending Jan. 17. Canadian Black Book’s Market Insights report showed values down 0.55% for the week, the fifth time in six weeks the market has sunk by 0.50% or more. Just as the previous week, all 22 vehicle segments lost value, and 16 of […] [Read More]

AutoCanada’s transformation from a financially struggling operation to a growing company has reached the stage at which it’s a buyer in the M&A market. And as interim CEO Sam Cochrane said during the dealership group’s third-quarter earnings call in November, the collision repair business is leading the way. AutoCanada announced it has acquired Modern Autobody, […] [Read More]