Corpay has reached a proposed settlement with the Federal Trade Commission to resolve previously disclosed allegations from a complaint first filed in federal court in 2019 about marketing and disclosure practices associated with fuel cards for fleets. Under the proposed settlement, Corpay will pay $100 million to the FTC. According to a company news release, […] [Read More]

Vehicle Management Systems (VMS) this week added Alliance Fleet Solutions, a Colorado-based fleet management provider serving fleets throughout Colorado and surrounding markets, to its growing distribution network. Management highlighted the partnership marks an important step in VMS’ strategy to expand access to its technology through a network of established fleet management providers. VMS wants to […] [Read More]

NCC reinforced its executive team again this week. The provider of credit reporting, software, and compliance solutions announced the appointment of Terry Cummins as chief revenue officer, strengthening the company’s revenue leadership as it accelerates growth across its software portfolio spanning credit, compliance, fraud prevention, and the digital retailing tools dealers use to serve customers […] [Read More]

Back in 2005, my team and I at U.S. Bank were early adopters of upstream sales, starting with the Bank Vehicle Exchange (later folded into Manheim’s OVE). We went on to sell off-lease vehicles upstream across SmartAuction, ACV, OVE, and OPENLANE — it was a game-changing offering for our off-lease product. Since leaving my role […] [Read More]

Multiple states and attorneys general that began to investigate Credit Acceptance during the height of the pandemic reached a $700 million resolution on Thursday. The subprime auto finance company announced that it has entered, or will enter, into consent judgments with the office of the New York attorney general and 40 other attorneys general. Credit […] [Read More]

When dealerships look at the cost of introducing new technology, the conversation usually starts with the price of the technology itself. That’s understandable; every investment needs to make financial sense. But there’s another calculation that often gets missed: what is the dealership already spending on the process that technology would replace? For manual vehicle pricing, […] [Read More]

Young people make TikToks regularly. You could say the National Independent Automobile Dealers Association is, too, for its next Buy Here, Pay Here (BHPH) Dealer Forum. NIADA announced on Thursday that TikTok Automotive principal Ryan Copacia will headline the closing general session of the conference that’s set for Nov. 1-3 in Austin, Texas. The association […] [Read More]

Canadian service customers are spending more dollars at dealerships than in prior years, and dealers account for nearly half of service visits while commanding a 63% share of the revenue, according to the JD Power 2026 Canada Customer Service Index – Long-Term (CSI-LT) Study. But the growth opportunity — for dealers and aftermarket providers, alike […] [Read More]

For years, auto finance companies have measured portfolio performance using familiar metrics: delinquencies, charge-offs, recoveries and losses. Those measures remain essential, but I believe they’re telling an incomplete story. Working with lenders across North America has shown me the same pattern time and again. While economic conditions vary by market, borrower behavior is often remarkably […] [Read More]

WarrCloud, a platform that aims to automate the OEM warranty claims process for dealers, said Wednesday it has entered a data-sharing agreement with Toyota Motor North America. As part of the agreement, TMNA will send specific data (limited to data sourcing) to WarrCloud to support operational processes regarding warranty claims administration for Toyota and Lexus […] [Read More]