Many automotive sales professionals mistakenly view car buying transactions as “one-offs.” They assume that the customer is unlikely to do business with their brand, or dealership, ever again. But Black Book and The Appraisal Lane estimate that after factoring in the potential revenue from referral business, the lifetime value of a customer to a dealership […] [Read More]

Andrew Christian likes Ready Logistics’ “Gung Ho! spirit.” Christian is executive director of the Marine Raider Foundation, which supports active duty and medically retired U.S. Marine Corps Special Operations Command Raiders and their families. The foundation also supports families of Raiders who have lost their lives serving the nation. Ready Logistics, a Cox Automotive brand, […] [Read More]

As part of our collection of podcasts originating from Used Car Week 2019, Nick Zulovich caught up with Anne Holtzman and Suzi Straffon from Allied Solutions. The executives from Allied Solutions recapped not only what transpired in the world of recoveries this year, but they also looked ahead toward what the industry might be facing […] [Read More]

At least from an interest-rate perspective, new vehicles looked a bit more attractive to buyers in November, even though retail prices for those models continued to climb. Meanwhile, financing for used vehicles stayed on a steady course, according to the November information compiled by Edmunds. Edmunds reported this week that the average interest rate for […] [Read More]

The Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB) will host a public workshop on Tuesday to discuss issues affecting the accuracy of both traditional credit reports and employment and tenant background screening reports. The regulators shared 11 different questions they might be tackling in light of marketplace changes during the past […] [Read More]

This piece, the full version of which appears in the upcoming Dec. 15 print edition of Auto Remarketing, delves into the recent quarterly results and developing trends at publicly traded online auto marketplaces CarGurus, Cars.com and TrueCar. Each of these companies released their third-quarter results in November and held accompanying earnings calls. We share the top-of-mind trends at […] [Read More]

Manheim Edmonton announced on Nov. 26 that it will expand its existing weekly dealer and commercial auction to public auctions and continue the Osman Auction legacy under the Manheim Edmonton name. The move took place beginning with the public auction that took place on Nov. 23. Manheim said Osman is now part of the Cox […] [Read More]

Liberty Mutual Insurance and Safeco Insurance say they believe in the enduring value of independent agents. That belief is the reason the companies started the Agent for the Future award. The award recognizes independent insurance agencies that are adapting to meet customers’ changing needs and “driving the independent agent channel forward,” the companies said in […] [Read More]

When dealers do not refer used off-make buyers to sister stores within their auto group for service, the group loses up to $230,000 annually in potential customer pay revenue, or CP$, per store. That is one of the findings of Affinitiv’s Automotive Customer Loyalty study. The study notes that auto groups continue to boost used-car […] [Read More]

When a consumer brings a Chevrolet Cruze or Ford Focus compact car back to the dealer lot as a trade-in, chances are he or she will not be returning to the brand — or even the segment — when it’s time to make the next new-vehicle purchase. That’s according to a recent study from Edmunds […] [Read More]