In some cases, a reliable vehicle is the only thing standing between a U.S. military veteran and his or her dreams, said Mary Mahoney of the insurance replacement division at Enterprise Holdings. “Our former military members deserve the opportunity to excel in life and we're determined to help prevent obstacles from standing in their way,” […] [Read More]

A new study has found that customer service representatives, especially at tire-focused retailers, fail to book appointments or sell products one out of three times. That was the case even after callers on the phone expressed that they wanted to buy or that they wanted to book an appointment. The study from conversational analytics company […] [Read More]

During a presentation at J.D. Power’s Auto Revolution conference here last month, Paul Warburton — who is head of connected automotive and mobility at Fujitsu America — shared data from his company indicating that, “we’re going to be moving toward mega-cities.” Specifically, a Fujitsu Megatrends report projects that nearly two-thirds of the global population will […] [Read More]

Eighty-eight percent of drivers according to a recent survey would give themselves a grade of A or A+ for their driving skills. But 80% admit to speeding because of an “inadvertent lead foot.” The study is from Onlia, which offers digital insurance and a mobile app that coaches and rewards Canadians for driving safely. According […] [Read More]

One of Black Book’s representatives stationed in the lanes put it this way: “Quite simply, the buyers were not in a buying mood.” As a result, analysts reported the highest weekly decline since January in the latest installment of the Black Book Market Insights. “The used market continues to be soft. Particularly, full-size pickups declined […] [Read More]

Dealer Owned Warranty Co. (DOWC) finalized a partnership with PassTime on Tuesday. DOWC now serves as the warranty administrator for PassTime’s motorsports and RV GPS devices. The provider and administrator of F&I products and services and provider of GPS solutions explained the theft guarantee benefit will allow dealers the ability to offer additional protection coverage […] [Read More]

A founding member of the Automotive Intelligence Council is making a segment of its business available 24 hours a day, seven days a week. On Monday, MBSi Corp., announced the broadening of its technical customer support hours to help clients that use its repossession assignment management software and vendor compliance solutions at all times of the […] [Read More]

Black Book is seeing its Used Vehicle Retention Index return to a seasonal pattern. Analysts released their index reading for October on Monday, indicating that the newest observation came in at 115.6. That figure represented a 0.3% dip from September when it was 115.9. “In the last couple of years, the used-vehicle values held up […] [Read More]

Lithia Motors announced on Monday that it has acquired Williams Automotive Group’s Honda and Toyota stores in the greater Tampa, Fla. market, widening its already large "coast-to-coast network."  Lithia Motors president and chief executive officer Bryan DeBoer said the new partnership increases the company’s national coverage, which he said now reaches nine out of every 10 […] [Read More]

Fueled in part by blossoming relationships with industry players such as CarGurus, Westlake Technology Holdings recently announced that it reached $10 billion in assets under management milestone ahead of its targeted goal of hitting the milestone in 2022. Westlake responded by setting a new goal of $20 billion in assets. When does the company want […] [Read More]