J.D Power announced earlier this week that it has teamed up with Reputation.com for a partnership it says provides a “more holistic view of customer feedback,” giving clients — like car dealers — a way to provide a better experience to consumers. Their collaboration will utilize the consumer research, data analytics and advisory capabilities of […] [Read More]

HyreCar now has plans in place when traffic or parking infractions happen involving vehicles associated with its marketplace for ridesharing. On Wednesday, HyreCar announced that it has formed a strategic partnership with TIKD, a leading liability management solutions provider to the shared mobility industry. TIKD plans launch a ticket management pilot program for HyreCar vehicle […] [Read More]

TradeRev — sponsor of the Used Car Awards Luncheon during Used Car Week 2018 — announced the release of the company’s new MOVE METAL service options for sellers. TradeRev highlighted the offering includes three customized tiers ranging from self-service to full-service, all aimed at helping dealers sell unwanted inventory faster and easier. Also offered is […] [Read More]

If you just turned a used Ford pickup or a certified pre-owned Chevrolet crossover, there is a strong chance it’s because your dealership customer just saw some form of branding campaign pushing the Blue Oval or the Bowtie. The Nielsen Auto Marketing Report 2018 showed that by the time car shoppers are ready to buy, […] [Read More]

Gubagoo, which specializes in “conversational commerce solutions” for the auto industry, has launched a digital retailing solution that can activate online car-buying from dealership websites and Facebook. The Gubagoo Virtual Retailing solution utilizes messaging and live video interaction and integrates the company’s operator-assistance and engagement capabilities. It is designed to allow consumers to set up […] [Read More]

The next line of succession in National Automobile Dealers Association leaders has been decided. Current NADA vice chairman Charlie Gilchirst, who is president of Texas-based Gilchrist Automotive, was elected 2019 president by NADA’s board of directors during their meeting in Newport, Calif., on Tuesday. Chosen to be the vice chairman for next year is Rhett Ricart, […] [Read More]

Auto-finance performance helped the composite rate of the S&P/Experian Consumer Credit Default Indices register its best reading thus far this year. Based on data through September, S&P Dow Jones Indices and Experian reported on Tuesday that the auto finance default rate decreased 8 basis points to 0.89 percent. To give that auto figure a little […] [Read More]

Since oftentimes potential buyers are cruising website and making considerations based on their monthly budget, truPayments recently introduced tru Shop-by-Payment and the ShopByPayment.com website. Company officials explained that tru Shop-by-Payment is a Software-as-a-Service product for dealers and finance companies aimed at turning the buying process upside down by leveraging new technology. The company explained that […] [Read More]

Lithia Motors’ former project lead for online sales  is now the leading strategic partnerships at Drive Motors, which develops online car-buying solutions for dealer groups and banks. Chris Gugliotta was named head of strategic partnerships at Drive Motors, following two stops at Lithia and time with Dealer.com/Cox Automotive, as well. Gugliotta’s career certainly includes parallels […] [Read More]

With the wholesale price declines for cars beginning to accelerate, Black Book representatives mingling with dealers in lanes nationwide uncovered five interesting trends; ones that might be happening at your local sale or your favorite online bidding platform, too. First, let’s look at the numbers included in this week’s edition of Black Book Market Insights. […] [Read More]