Gyms are packed in January; then half empty in February. Individuals struggle to achieve their goals, and so do organizations like buy-here, pay-here dealerships — sometimes for different reasons. For more than 30 years, Jim Jackson has worked as a performance coach to leaders, business owners and sports teams — both professional and college. He […] [Read More]

[Updated to correct timing of shift mentioned in first paragraph from Tuesday to Monday.] AutoNation chief operating officer Lance Iserman and chief technology officer Tom Conophy will be leaving the company effective Monday as part of an operational structure reorganization announced by the retailer, a restructuring that involves several executives departing the company and a change […] [Read More]

When it comes to repeat business for automotive makes and models, customer loyalty associated with the certified pre-owned vehicle market significantly outperforms those associated with traditional used-vehicle offerings. However, dealers who want to push the CPO product are challenged by a lack of consumer awareness. New data from J.D. Power shows that, on average, buyers […] [Read More]

The year 2018 ends more enthusiastically than predicted a year ago, with year-end SAAR echoing the 17 million units in 2017 — but industry economists say rising interest rates, increasingly higher new- and used-car transaction prices, tightening credit, and consumer loan defaults and delinquencies portend a rockier 2019. Tom Kontos, senior vice president and chief […] [Read More]

You might have read in my prior editorials that I don’t believe the current physical auction is the wave of the future. Counters and their inherent lines should be a thing of the past, with counters creating the “them and us” mentality. My view is that customer service representatives should be floating through all aspects […] [Read More]

DealerPolicy, LLC, a company in the emerging Insurtech sector, appointed former Cox Automotive executive Mike Burgiss as chief product officer, a newly created position. Burgiss brings more than two decades of product, innovation, and management experience across the automotive and technology industries, holding senior positions at Cox Automotive and Accenture. DealerPolicy stated that as vice president of […] [Read More]

Honda came out on top in the 2019 AutoWeb Buyer’s Choice Awards with five wins in the categories of hatchback, van, sedan, compact, and small SUV, with the 2019 Honda Accord winning Best Car of the Year and the 2019 Honda CR-V winning Best Utility Vehicle of the Year.  General Motors won four category awards […] [Read More]

Margin compression is here for the long haul. In 2019 and beyond, dealers will continue to face flattening new-vehicle sales and a growing affordability issue fueled in part by rising interest rates. What’s more, the Q3 2018 Cox Automotive Dealer Sentiment Index identified credit availability for consumers and competition with other dealers as two of […] [Read More]

To cut down on paper usage and streamline operations, Auto/Mate Dealership Systems released a pair of tools on Monday aimed at helping both the finance office as well as the service and parts counter. The first solution is the company’s eDEAL Signature Capture feature, a digital contracting tool that can allow F&I managers to capture […] [Read More]

LAUNCHER.SOLUTIONS (Launcher), a technology provider specializing in subprime auto finance originations, recently announced its successful integration with LexisNexis Risk Solutions. The alliance is designed to give subprime finance companies access to alternative data within Launcher’s appTRAKER loan origination system. The intended results not only could help increase finance company efficiencies, but also enhance understanding of […] [Read More]