Perhaps reminiscent of the flashing 12:00 on VCRs from decades ago, J.D. Power found that learning how new technology functions still remains a pain point for owners of the latest vehicles available. In-car multimedia technology — perennially the leading source of complaints among new-vehicle owners — is still a sore spot for customer satisfaction, but […] [Read More]

In the session description for Michael Perugi’s presentation at the Automotive Intelligence Summit (AIS) this summer, one of the takeaways was that “connected vehicles hold promises of transforming from a means of transportation to a smart system doing more than getting to a final destination.” Perugi, who is the automotive industry strategist/principal consultant at Acxiom, […] [Read More]

There’s now a new way for traveling Avis customers to return a rental vehicle and be conveniently dropped off at the airport terminal curb. Avis announced Wednesday that customers can sign up for a new Curbside Delivery option via the Avis mobile application when traveling in 35 cities. “We’ve all been in that situation where […] [Read More]

At a time when cyber threat defense is a top-of-mind issue, CDK Global has partnered to launch a new network security solution for dealerships that can provide 24/7 security protection to block hacking incidents. CDK announced Thursday that it has teamed up with managed network security service provider Nuspire to launch Network Protect, which is designed to provide […] [Read More]

The Consumer Financial Protection Bureau (CFPB) has issued its final rule adopting changes to Regulation P, which governs the requirements for financial institutions to issue privacy notices to its customers. The final rule implements new timing requirements for sending annual privacy notices pertaining to financial institutions that no longer qualify for the exception and eliminates […] [Read More]

The Saskatoon, Saskatchewan-based FFUN Group has equipped 10 of its franchise dealerships with Dealertrack digital retailing tools. Dealertrack Canada announced Wednesday that FFUN Group customers can now take advantage of Dealertrack digital retailing online shopping tools both online and in-store. “Other competing solutions open in a new window and take the consumer off our dealer’s website […] [Read More]

AAA looked to explain that vehicle calculation dealerships and finance companies know well, but the average consumer might not understand — depreciation. While dealerships have their run lists from auctions, and finance companies have scorecards, a study released on Thursday from AAA pinpointed depreciation as the largest expense associated with purchasing a new vehicle, computing that […] [Read More]

Carleton bolstered its compliance and research team this week as the provider of compliant loan calculation and digital document software solutions added Brian Kelly. With the expansion of state-driven regulatory changes, along with the uncertainty of the Consumer Financial Protection Bureau positions on a wide range of federal rules, Carleton explained that is reinforcing its […] [Read More]

OGI Digital wants Canadian dealers who might already be familiar with Online Guided Intelligence (OGI) stemming from its recent introduction to acquaint themselves with a new tool intended to collect insights into who visits their dealerships — and their competitors — each day. The new solution — Pulse — can empower dealers nationwide to learn who […] [Read More]

A new 22,000-square-foot facility set to be opened in Guelph, Ontario by year-end will serve as a Pfaff Automotive Partners Subaru dealership. Pfaff Automotive Partners recently held a groundbreaking ceremony for its new dealership location that included attendees such as Mayor of Guelph Cam Guthrie, Subaru representatives and other community partners. “Guelph is a growing, vibrant […] [Read More]