The Audi brand dealerships rank highest in the latest Pied Piper Prospect Satisfaction Index (PSI) study that measures the treatment of 3,466 “mystery” car-shoppers at dealerships across the U.S. This is the first year that the Audi brand has lead the Pied Piper PSI study ranking. Not only did car shoppers tell Pied Piper management company they consider Audi dealerships “most helpful", […] [Read More]

As nine automotive industry associations representing vehicle and parts manufacturers in the U.S., Canada and Mexico urged a renewed focus on trade negotiations with the U.S., Canada and Mexico to modernize NAFTA, Fitch Ratings took a deeper dive into the potential financial ramifications of President Donald Trump's actions.  Fitch explained that U.S. tariffs of up […] [Read More]

A recent blog post from GWC Warranty not only reiterated how your dealership customers can benefit immensely from a robust vehicle service contract, but the provider also emphasized how the finance company connected to the retail installment sales contract can have a better addition to its portfolio, too. Along with going into different strategy to […] [Read More]

Along with an integration with MaximTrak Technologies, Zurich North America also recently expanded its menu of services for dealers by adding service adviser training resources. One of the largest providers of F&I products and consultative training for dealerships in the United States, Zurich is collaborating with Steve Shaw, a premier service adviser trainer, to deliver […] [Read More]

Coming on the heels of finalizing a global partnership with Silicon Valley innovator Plug and Play, Toyota Financial Services on Monday announced its new group vice president and chief information officer. Reporting to Mike Groff, president and chief executive officer of Toyota Financial Services will be Vipin Gupta, who will lead the company's information technology […] [Read More]

Research from Edmunds shared in a 2014 Autoblog article suggests that one in three people surveyed said they'd rather do taxes, go to the DMV or sit in an airplane's middle seat than go through the purchasing hassle of buying a car.  Twenty-nine percent of consumers would readily give up their cell phones for a weekend rather than shop […] [Read More]

Risk management firm KPA Services recently announced that it closed on the acquisition of California-based Auto Advisory Services (AAS). The firm highlighted that its transaction that came to fruition on May 31 strengthens KPA’s F&I offering through the addition of new premium services, including on-site service drive audits and advertising compliance reviews, as well as […] [Read More]

LAUNCHER.SOLUTIONS, a technology provider specializing in subprime auto finance originations, announced a strategic integration partnership with General Forensics with the thought of helping finance companies to operate more intelligently. Playbook, a General Forensics technology, integrates with LAUNCHER.SOLUTION's appTRAKER Loan Origination System seamlessly, giving finance companies the ability to make more informed collateral decisions and prevent […] [Read More]

Black Book described how the wholesale market is showing its “resilience” based on recent movement of its Used Vehicle Retention Index. Late Thursday, Black Book released its latest index reading, highlighting that it increased 0.4 percent during June to come in at 113.3. That’s up from the May reading of 112.9. Editors tabulated that the […] [Read More]

When the National Automobile Dealers Association board of directors met last month in New York, developments in Washington, D.C., once again dominated the conversation among directors from all over the country. No surprise there. But what was surprising was the specific area of policy currently under consideration in Washington. I’m referring, of course, to the […] [Read More]