Auto Remarketing is recognizing the 2026 Women in Retail honorees in the July edition of the magazine and will be posting Q&As with each of these outstanding leaders on the website. Next up, in alphabetical order by first name, is Courtney Hoffman, president of APCO Holdings. The Women in Retail program is presented by CarGurus. What prompted/inspired […] [Read More]

For years, dealerships have used the phrase “data lock‑in” to describe the pain of signing up with a new vendor or switching systems/platforms, only to have the process of taking their own data to a different vendor be difficult, incomplete, or disruptive. Closed architectures, restricted access, and limited interoperability create those conditions that make dealerships […] [Read More]

The importance of loyalty for every car dealership is becoming increasingly critical. Dealers need it to handle the current unstable environment and outside pressures at work today. Those include the effects of reduced new-car sales during the pandemic, which in turn have caused a limited supply of used vehicles today. One dealer describes it using […] [Read More]

Having a successful collections department has been one of the most labor-intensive parts of a buy-here, pay-here dealership for decades. Could using artificial intelligence help BHPH operators and other professionals in collections? Leedom Group thinks so, which is why the company recently announced the nationwide rollout of AIVA DealerTeams. It’s an AI-powered digital collections platform […] [Read More]

APCO Holdings announced an acquisition for the second time in less than a week. On Tuesday, the provider of F&I products and dealer solutions said it has acquired the assets of Fidelity Dealer Services. APCO made a similar move on Thursday by acquiring the assets of Dealer Performance Group (DPG), which enhanced EasyCare’s presence across […] [Read More]

AutoCanada has expanded its Ontario collision repair business through an acquisition of a Stratford business formerly operating as Fix Auto Stratford. ACX Stratford, as the facility is now known, is roughly 20,000 square feet and maintains direct repair program relationships with leading insurers like Definity and DGIG. It does not currently have OEM certifications, but […] [Read More]

Similar to other recent analyses on the wholesale vehicle market, “momentum” and “discipline” were themes that popped up in the AutoIMS Industry View for the second quarter. The quarterly report aims to provide a “compendium of metrics featured in the AutoIMS Sales Scorecard that reflects the AutoIMS database (with few needed exclusions) — a vast […] [Read More]

As part of “The Auto Auction Issue” of Auto Remarketing in September, we are spotlighting the annual High Performance Auto Auctions. Essentially, this is a roundup of “Auto Auction of the Year”-type awards from consignors, auction groups and other industry stakeholders. For example, if you are a consignor, this might be a list of your […] [Read More]

Aftersales operations account for 70% to 80% of dealer group operating profit, so it’s critical these retailers make aftersales service scheduling fast and easy — both online and over the phone, says Pied Piper. So, what groups do that the best? According to the company’s new 2026 Service Scheduling Effectiveness (SSE) Auto Dealer Group Study, […] [Read More]

Auto Remarketing is recognizing the 2026 Women in Retail honorees in the July edition of the magazine and will be posting Q&As with each of these outstanding leaders on the website. Next up, in alphabetical order by first name, is Christina Rosenbach, chief customer officer at Fullpath. The Women in Retail program is presented by CarGurus. What […] [Read More]