VinSolutions will be the primary CRM solution for Cox Automotive, the company announced this morning. With this decision, current Dealertrack CRM clients will transition to the VinSolutions CRM tool, a process that begins immediately. Cox Automotive anticipates the migration will be finished within the next two years. The company emphasized in its news release that […] [Read More]

ADESA and Manheim have both released their respective used vehicle price indexes for the month of January and both reflect increases. The ADESA Index, powered by ALG, reported that wholesale prices increased, on average, by 0.6 percent compared to December after adjusting for seasonality. The Manheim Canada January index increased by nearly 5 points from […] [Read More]

A lower Canadian dollar is contributing to record values for many used vehicles — a trend which is particularly evident in the results of this year’s Canadian Black Book Best Retained Value Awards. In other words, it’s a seller’s market for used vehicles in Canada. The awards were released Wednesday evening in advance of the […] [Read More]

Based on the pretense that Super Bowl ad aftermath may pose the first big test of the year for vehicle shopper satisfaction, an automaker’s website could leave their potential customers as elated as Peyton Manning or as sullen as Cam Newton. According to the J.D. Power 2016 Manufacturer Website Evaluation Study — Winter, analysts determined […] [Read More]

Element Financial Corp. recently announced a pair of new leadership roles on its fleet management remarketing team. The leadership of Element’s remarketing team now consists of Bill Cieslak and Paul Seger, both of whom have the title of vice president of remarketing. Cieslak heads up upstream dealer direct and strategic sales channels, sales of medium/heavy […] [Read More]

DealerRater highlighted the winners of its annual Dealer of the Year Award program on Wednesday. The dealer review website recognized recipients for distinction in outstanding customer service based upon consumer reviews of dealership experiences shared on DealerRater.com and DealerRater.ca. The highest scoring dealership in the United States was Galpin Honda in Mission Hills, Calif., earning […] [Read More]

Hyundai has taken the top brand spot in Kelley Blue Book’s 5-Year Cost to Own Awards, while Acura has earned top honors among luxury brands. KBB also recognized 22 segment winners, which were distributed across a fairly  wide array of brands. Chevrolet, Ford and Toyota each had four segment winners, and Buick had three. These […] [Read More]

The Columbus Fair Auto Auction announced on Monday the appointment of a new general manager. On Feb. 1, Chuck Dearing officially took the reins as Columbus Fair AA’s new GM. “I want everyone to understand that we are a tried-and-true independent auction — our focus is always on achieving an excellent level of customer service,” […] [Read More]

It’s interesting watching the auction industry heading towards more mobile, more technology and less personal contact. It’s also fun watching the continued vertical and horizontal integrations driven by the largest players in the market. What is not so interesting is the fact that everything we seem to be moving towards, including the automated “if bid” […] [Read More]

Daimler AG and Volkswagen of America have announced this week the separate recalls of several models under their respective umbrellas related to potential issues with Takata airbag inflators. Separate from the airbag issues, General Motors has announced the recall of over 420,000 pickups and SUVs in the U.S. due to a potential issue with their […] [Read More]