On Jan. 21, the Consumer Financial Protection Bureau released a law enforcement settlement that should cause dealers to take notice. The settlement, involving Herbies Auto Sales, a single-lot BHPH dealership in Colorado, is noteworthy for its attack on pricing and sales practices that are common throughout the BHPH industry.  Herbies did not admit to any […] [Read More]

Although the industry is still in deep debate regarding the direct distribution model — and despite Gov. Rick Snyder signing legislation in 2014 that bans the automaker's direct-to-consumer sales model — it was reported Friday that Tesla Motors Inc. has applied for licenses to sell and service its EV vehicles in Michigan. A report from […] [Read More]

It’s almost been three years since Santander Consumer USA began originating leases through Chrysler Capital in order for Fiat Chrysler Automobiles to have a captive to move new metal. And with those vehicles about to come back to FCA dealerships, SCUSA chief executive officer Jason Kulas likes where the automaker and finance company currently stand. […] [Read More]

Santander Consumer USA highlighted that its auto financing originations moved higher both during the fourth quarter and for the full year. However, the finance company that also serves as the captive for Fiat Chrysler Automobiles acknowledged it lost market share. And SCUSA believes it knows the places where the market share went. “If you take the […] [Read More]

Along with offering extra information about complaints from New York state and the New York City metro area, the Consumer Financial Protection Bureau updated the figure for its overall complaint total as of the close of 2015. As of Jan. 1, the bureau reported that it has handled more than 790,000 complaints across all products, […] [Read More]

Tom Folliard plans to retire from his role as CarMax chief executive officer prior to the end of 2016, with Bill Nash expected to take on the reins at that point, the company announced Monday. Here’s how the changeover will work: As the result of a multi-year management succession plan, Nash — previously executive vice […] [Read More]

Sixteen percent of AutoNation’s used-vehicle inventory was unable to be sold at the end of last year due to its own internal policy to not sell any vehicles with open safety recalls. Add that to the less than 2 percent of their new-vehicle inventory affected by the same policy, this represents roughly 6 percent of […] [Read More]

Women-Drivers.com recently named its top dealers for 2015, honoring both franchised and independent operations. Based upon the number of reviews received and the aggregate scores of those reviews, site officials highlighted these dealerships have consistently demonstrated exceptional trust, respectful and fair experiences toward women when shopping, purchasing and in the service drive. The winners include: […] [Read More]

Depending on whose prediction you look at, the currently projected estimation for new-vehicle sales in January is expected to decline from as little as half a percent to as much as 3 percent compared to January 2015. The used-car market, however, is expected to clear 3.05 million vehicles by Monday, which would result in roughly […] [Read More]

Lithia Motors announced on Friday it has added a new Subaru store to its store count in California. The dealer group has acquired Riverside Subaru of Riverside, Calif., which will be renamed DCH Subaru of Riverside. This is the first DCH acquisition for the company, after Lithia acquired DCH Auto in 2014. The company shared this […] [Read More]