Since re-tooling its certified pre-owned program in early 2012, the strides Ford has made in CPO sales have been as rapid as they have been steep. In the first three quarters of 2013, the automaker sold 170,397 certified vehicles, which was nearly a 33-percent improvement over the same period of 2012. That’s quite an impressive […] [Read More]

Looking back at October, Black Book data shows that prices in the lanes dropped by almost double the rate seen in September, following seasonal trends dealers have come to expect. Black Book senior vice president and editorial director Ricky Beggs reported that used vehicles model years 2008-2012 depreciated by 2.1 percent in October. This was […] [Read More]

Chrysler Group LLC announced Monday a series of changes affecting its leadership team. Effective immediately, the company has a new president and chief executive officer of the Chrysler Brand. Chosen for the position is Al Gardner, who was most recently director of Chrysler Group’s Southeast Business Center. Gardner replaces Saad Chehab, who is now chief […] [Read More]

Congratulations, California, home of the top three cities having high MPG, eco-friendly used cars. On the flip side, Detroit is, well, guzzling gas.   These are just a couple of results as analysts at iSeeCars have released their comparison of the 20 largest U.S. cities by percentage of cars with the best and worst miles […] [Read More]

The Digital Age is upon us, but some dealerships are still struggling to “digitize” their stores. Old habits die hard, says Chris Hill, e-commerce director at Bill Jacobs Auto Group. In a recent Contact at Once Auto Dealer Chat Video, Hill discussed methods to help shift your sales teams' perspective to a “digital first” mindset. […] [Read More]

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David Baker, Mercedes-Benz of Albuquerque, Albuquerque, N.M. Of his automotive career, nominee Baker said, “It is most rewarding to help others find joy in purchasing and maintaining their vehicles, while helping employees provide for their families and contributing to charity along the way.” Baker is a 1987 graduate of Alba-Golden High School in Alba, Texas. […] [Read More]

In an informational booklet on Galpin Motors’ website titled “Why Go Galpin,” front-and-center on one particular page is a quote from the late President Ronald Reagan. The 40th president of the United States was describing the qualities he saw in Bert Boeckmann, the owner of what’s now a double-digit-franchise family of dealerships in southern California. […] [Read More]

With certified pre-owned sales numbers soaring to never-before-seen levels, it seems dealers and OEMs are doing something right when it comes to advertising. Paul Stowe, director of retail operations at NCM Associates, let us in on some of the key advertising tools for a dealer who has embraced the potential of CPO vehicles. Stowe said […] [Read More]

CarMark Certified, a warranty program that provides CPO warranties to all vehicle brands, based in Cary, N.C., will be administered nationally by NAC (National Auto Care) of Westerville, Ohio, beginning Jan. 1. The partnership was announced today jointly by the two companies. The CarMark Certified brand is owned by POADA LLC and was launched in […] [Read More]