Nowadays, a dealer can assume that most every customer that comes through the store’s doors has searched the Internet once or twice before deciding on a dealership to try out. But how and when are shoppers turning to search engines, dealership websites and third-party sites during the shopping process? A new white paper from AutoTrader.com […] [Read More]

Since the recession of 2008 — when many automakers were left with too many vehicles and not enough buyers — the industry remains wary of overproduction. And according to Black Book analysts, the industry may be heading toward an “over-production issue with smaller cars.” The company contends that though more manufacturers are producing a higher […] [Read More]

As the October sales month winds down, used-car sales projections for the period are up. Auto Remarketing compiled the sale forecasts for October from TrueCar.com, Edmunds.com and CNW Research. While the numbers may vary, the experts agree that sales are headed in a positive direction.    TrueCar, in its October used-car sales projections, estimates that […] [Read More]

Part of a timeframe in which the company posted a record for earnings per share from continuing operations in a third quarter, AutoNation retailed more used vehicles and generated more revenue and gross profit on those models. The company reported on Thursday that its dealerships turned 3.2 percent more used vehicles during the third quarter, […] [Read More]

ATLANTA — This week's ceremony during the NABD East Coast Conference to enshrine the newest member of the alliance's Hall of Fame turned back the clock on the buy-here, pay-here industry to a time of handshake contracts and Southern hospitality. The National Alliance of Buy-Here, Pay-Here Dealers posthumously welcomed Martin Ingram to its Hall of […] [Read More]

WASHINGTON, D.C. — Since its own study showed discrepancies between the credit scores sold to creditors, lenders and finance companies and ones sold to consumers, this week the Consumer Financial Protection Bureau started to accept credit reporting complaints. Scott Pluta, the CFPB's assistant director for the office of consumer response, explained the agency has taken […] [Read More]

REDWOOD CITY, Calif. — Recovery Database Network announced this week that it has integrated its application with MasterFiles, a data service provider of public records information for the purposes of debt collection, asset recovery and creditworthiness. Explaining the partnership further, officials said, "Users are now able to access MasterFiles data seamlessly through RDN's specialized recovery […] [Read More]

CARY, N.C. — For dealers who might have missed its NABD East Coast Conference presentations earlier this week, Tax Max Refund Services is offering a free Webinar this coming Monday titled, "Moving Cars by Starting Tax Season in November." Chip Wiley, the marketing director and corporate training specialist at Tax Max, will cover a host […] [Read More]

If there’s any doubt as to the role the service department plays in brand loyalty, consider the following data provided by J.D. Power and Associates’ Canadian Automotive Practice. For Canadian customers who put their level of satisfaction with their most recent dealership visit at an 8 or 9 out of 10, just 17 percent claim […] [Read More]

Reflecting the wide variety of choices Canadian new-vehicle buyers have, the fourth annual Canadian Automotive Jury’s Best of the Best finalists cover several segments, including sedans, coupes, hatchbacks, SUVs, crossovers and sports and performance models. The 11 award contenders include four European, four Japanese and three domestic models as well as one Korean unit. The […] [Read More]