TotalCX, a provider of artificial intelligence-driven customer experience management solutions, has added Sandler Partners to its partnership program. Sandler Partners’ network of independent sales experts tries to help organizations manage the complexity of technology solution design and sourcing. “The Sandler Partners community is an ideal outlet for the TotalCX product suite,” TotalCX chief sales officer […] [Read More]

Kinetic Advantage began the week by a revealing a major accomplishment for the 4-year-old company. The national provider of floorplan services for independent dealers announced that it completed its inaugural securitization of floorplan receivables, finalizing the move on Friday. According to a news release, the transaction — led by bookrunners JPMorgan Chase and Apollo Global […] [Read More]

Perhaps the bartender hasn’t yet made the last call, but the spring market might soon be hitting closing time. Black Book reported on Tuesday that wholesale prices moved only 0.14% higher last week. While that’s on par with what analysts noticed during the same week in 2017 to 2019, the movement is 10 basis points […] [Read More]

This feature is part of Auto Remarketing’s upcoming “Beyond the Transaction” edition, which is the May print issue of the magazine.  It is available for Cherokee Media Group Premium subscribers now.  When Rich Allen started his job as general manager of Jaguar Land Rover Cincinnati in late 2022, he introduced using videos in the service lane, a practice that had been successful in his previous job. The owner of JLR Cincinnati was skeptical at first, said Allen. That skepticism was short-lived. “He thought it was cheesy,” Allen told Auto Remarketing. “Now he gets stopped when at the club all the time with people complimenting him on the tech video.” Using videos in the service lane is growing fast as new ways to utilize the videos emerge. It is helping dealerships earn customers’ trust more quickly and boosting service lane profits ... [Read More]

The senior editors of this media property ping each other multiple times daily. While most of the messages revolve around editorial content we compile or upcoming industry events our shop orchestrates, I along with fellow bearded one, Joe Overby, sometimes delve into dialogue about sports, food and music. Our behavior made new insights from DTS […] [Read More]

Auto financing was mentioned often by the Consumer Financial Protection Bureau (CFPB) as the regulator published its latest edition of Supervisory Highlights last week. The CFPB shared key findings from recent examinations about continuing accuracy problems in the credit reporting system. Examiners said they found that auto finance furnishers continued to share incomplete or inaccurate […] [Read More]

AutoCanada announced late last month that it has nominated former General Motors North America president Steve Carlisle as well as Imperial Capital partner Christopher Harris for election to its board of directors. The election will be held at the company’s shareholder meeting on May 2. Carlisle spent more than four decades with GM, recently retiring […] [Read More]

ACV has expanded yet again, but this time, it’s within the vehicle transport and logistics side of the business. The company said Monday that its ACV Transportation unit, which provides vehicle logistics solutions, is now offering its services for vehicles purchases outside of the ACV platform. “The mission of ACV Transportation continues to be making […] [Read More]

Artificial intelligence is rapidly transforming nearly every industry, and the automotive sales, remarketing, and transportation sector is no different. AI-powered vehicle inspections have recently emerged as a groundbreaking innovation. Vehicle inspections are crucial to determining a car’s condition and value, facilitating informed decisions for both buyers and sellers. In an industry that is increasingly buying, […] [Read More]

This feature is part of Auto Remarketing’s upcoming “Beyond the Transaction” edition, which is the May print issue of the magazine. It is available for Cherokee Media Group Premium subscribers now. Whether determining if a trade-in should be retailed or wholesaled or ensuring that it’s mechanically and/or cosmetically certifiable, used-vehicle reconditioning is the lifeblood of any retail used-car operation, but can’t happen without having good technicians. And though the struggle to find and keep technicians isn’t new, it’s still very real. Just ask Greg Cole, dealer principal of Athens Chevrolet in Athens, Ga. Cole said his Georgia dealership is in “a situation that is unique to me.” About 20 miles west of his store is Winder, Ga., home of one of Carvana’s inspection and reconditioning centers. That puts Cole’s store in ... [Read More]