KPA on Tuesday launched a new guided solution for advertising, sales and finance (ASF) compliance, designed specifically for dealerships navigating changing regulations. KPA said this combination of software and consulting services provides an end-to-end solution to lower business risk, avoid fines, and protect dealerships from current and future regulations. The company highlighted that KPA’s solution […] [Read More]

Proactive Dealer Solutions (PDS) — which was acquired by Better Car People (BCP) in June — announced the integration of Brooke.ai with Dealer-FX, blending the advanced digital voice assistant with the service lane technology provider. PDS highlighted that this integration rolled out on Tuesday can enhance dealership efficiency, optimize customer interactions and boost service lane […] [Read More]

Marchex, which can harness the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, announced a partnership on Tuesday with DealerOn, a leading automotive marketing technology company. According to a news release, DealerOn will deploy Marchex’s call analytics and attribution platform to optimize marketing campaigns for their customers by leveraging conversational […] [Read More]

Dent Wizard International has a new man behind the curtain. The provider of vehicle reconditioning services announced it has promoted chief financial officer Bryan Wynn to president. In a news release, the company said Wynn will lead the finance, growth and development, operations planning and engineering, people, sales operations, supply chain and technology teams. He’ll […] [Read More]

Work Truck Solutions unveiled “significant” updates to its 2-Minute Prospecting, Resource Rack and Vehicle Detail Printing. The company that provides tools for stores that are in the commercial vehicle space said the enhancements can boost a dealership’s ability to streamline workflows, strengthen commercial customer engagement and enhance the sales process. The company explained a seamless […] [Read More]

Perhaps dealers are mingling in the auction lanes or holding their smartphones scouring the wholesale market and asking, “How did we get here?” Well, Black Book offered an answer on Tuesday after analysts spotted a 0.17% dip in wholesale values last week. “Fast forward three years from a COVID market low in new-vehicle production,” Black […] [Read More]

The auto industry’s most satisfied customers don’t drive electric vehicles. They don’t drive traditional gas-powered cars, either. Owners of hybrid vehicles posted the highest satisfaction scores in the American Customer Satisfaction Index’s ACSI Automobile Study 2024, averaging 82 out of 100 to top gas vehicles (80) and EVs (77), and leading in both the mass-market […] [Read More]

The cyber-attack against dealership software provider CDK Global, took a toll on Asbury Automotive Group’s second quarter financial results — including its used-vehicle operations — said Asbury’s president and CEO, David Hult during the company’s quarterly earnings conference call. Asbury’s same-store retail used vehicle sales going into June, were up 1% however, its same-store used vehicle retail sales ended the quarter on June 30, down 2% to 30,371 units as a result of the CDK outage which started June 19. “Our same-store, used day-supply was ... [Read More]

Toyota Canada has announced an investment in mobility — but probably not the kind of mobility you’re thinking of. The company’s $500,000 donation went toward a renovation of the Toyota Canada Motor Skills Clinic at Providence Healthcare in Scarborough, Ontario, to support the modernization of the current facility. The clinic, established in 2006, helps patients […] [Read More]

Back for more from Canada’s Used Car Week, a trio of experts from Canadian Black Book — Daniel Ross, David Robins and Stephen Smith — join the Auto Remarketing Podcast for a discussion on their vantage points into used-car retail, remarketing and auto finance segments of the Canadian auto industry. Listen to the discussion in […] [Read More]