The Takata airbag recall continues to become more complex with more vehicles being investigated, including another 30 million units from as recent as the 2019 model year. To get a comprehensive update about what’s happening, Jerry Cox, who is chairman and chief executive officer with Potomac Strategy Associates, returned for another episode of the Auto […] [Read More]

More dealers advertise using online video but are unsure of the most effective strategy. One of the most important things to know is that online video is not television. Do not take your television commercial and slap it on YouTube. There is a reason people use DVRs, go to the restroom during commercials, or take […] [Read More]

At Finch Hyundai, the used-car side coincides with its new-car inventory. “The more new cars you have, the more trade-ins you take in,” said Hass Hijazi, who is general manager and partner for Finch Hyundai in London, Ontario.  Finch Hyundai is part of Finch Auto Group, which also includes Finch Chevrolet Cadillac Buick GMC, Finch […] [Read More]

The word choices Kroll Bond Rating Agency (KBRA) used to describe its latest auto-finance indexes might be reassuring to executive and managers even if their collections are deteriorating. KBRA reported on Monday that August remittance reports showed softening credit performance across securitized auto loan pools during the July collection period. [Read More]

Both the National Auto Auction Association and the National Automobile Dealers Association are looking to support their members who have employees impacted by the flooding generated by Hurricane Ida, Tropical Storm Nicholas and other recent storms. The support systems of each association — the NAAAWYSF Disaster Relief Fund and NADA’s Emergency Relief Fund, respectively — […] [Read More]

Proactive Dealer Solutions has released its Brook.ai tool,  a conversational digital voice assistant for dealer service departments that works to handle and appoint inbound service calls for dealers.  Proactive Dealer Solutions — a  provider of effective lead management and conversion services for the auto and motorized vehicle dealership sector — said Brooke.ai is an intelligent conversational digital voice assistant (DVA) […] [Read More]

Del Grande Dealer Group has added another Hyundai dealership to its footprint in Northern California. Del Grande has brought in Fremont Hyundai, formerly known as Hanlees Fremont Hyundai, to its lineup. This store, located in Fremont, augments the dealer group's existing lineup of 14 brands and 12 dealerships. The dealership brings the company's employee headcount to more than […] [Read More]

CARFAX chief executive officer Dick Raines will retire from that role on Nov. 30, and taking over as CEO on Dec. 1 will be vice president Bill Eager, the company said in a news release Monday. “It’s been my honor and privilege to work with Team CARFAX for the past 30 years in fulfilling our […] [Read More]

CarLotz, a consignment-to-retail used-vehicle marketplace, has entered the Peach State, the company announced on Monday. The company said its new Georgia hub will be located at 4400 Stone Mountain Highway in Lilburn, Ga.  The store, serving the greater Atlanta area, will allow CarLotz customers to utilize its services online, or "in-hub,"at the Lilburn location.  "We […] [Read More]

The parade of records connected with franchised dealerships just keeps on marching. According to the Second Quarter 2021 Blue Sky Report by Kerrigan Advisors, the dealership buy/sell market hit yet another historic high, with 320 transactions completed in the 12-month period since the economy re-opened in June 2020. [Read More]