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Napleton’s customer experience success story
Monday, Jan. 26, 2026, 09:20 PM
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced eye-opening results, a success story that can be found in the January issue ... Listen Here
Fact or fiction — The truth behind EVs
Monday, Jan. 26, 2026, 07:58 PM
Auto Hauler Exchange chief operating officer Dana Randazzo spent part of Used Car Week 2025 on the Live Stage presented by SYCN Auto Logistics. Randazzo and Cherokee Media Group’s Joe Overby shared a conversation titled, “Fact or fiction — The ... Listen Here
What’s on Tapp with America’s Group CEO
Monday, Jan. 26, 2026, 07:45 PM
America’s Group CEO Chuck Tapp sat down with Cherokee Media Group’s Bill Zadeits for a fireside chat during Used Car Week 2025 in Las Vegas. The conversation about Tapp’s career in the wholesale market and what might be ahead for ... Listen Here

4 Reasons This Is the Time to Be In the Buy-Here, Pay-Here Business

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Thursday, Apr. 24, 2014, 01:33 PM
Mark Dubois , Dealer Performance and Consulting
Buy-here, pay-here and lease-here, pay-here financing has seen significant growth in popularity in Canada during the past few years. In the United States, there are approximately 28,000 dealers providing this form of financing to customers.   These dealers understand that BHPH ... [Read More]

Canadian Dealerships See Record 2013 Sales

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Wednesday, Apr. 23, 2014, 05:31 PM
Sarah Rubenoff, Auto Remarketing Canada Editor
Canadian dealers are on a roll as new-vehicle sales continued to rise in the first quarter of 2014. New light-vehicle sales climbed 0.9 percent during the  quarter, as dealers moved forward from 2013's record-breaking numbers, according to DesRosiers Automotive Consultants ... [Read More]

Pricing: HGreg.com Versus CarMax

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Wednesday, Apr. 23, 2014, 05:18 PM
Auto Remarketing Canada Staff
A big name in the used-vehicle business in the U.S. and Canada — HGreg.com — has found a new way to relate to one of its biggest competitors. The website is now offering buyers a “Compare with CarMax” button, providing ... [Read More]

Go Auto Takes Spring Promotions a Step Further

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Tuesday, Apr. 22, 2014, 03:55 PM
Auto Remarketing Canada Staff
Promotional sales. Almost every dealership has them. Their purpose? To spark more deals and bring more customers onto the lots, of course. But Edmonton-based Go Auto is changing the game a bit. The dealer group has launched a sizeable auto ... [Read More]

Expanded Access to Information Changes Car Shoppers’ Expectations

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Thursday, Apr. 17, 2014, 02:12 PM
Sarah Rubenoff, Auto Remarketing Canada Editor
As the ways to absorb content continues to expand — social media, mobile offerings, new review sites and more — new ways to access information will continue to influence the average consumers’ car buying expectations. In fact, Shawn Vording, director ... [Read More]

Mazda Canada Picks Xtime for Service Retention

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Thursday, Apr. 17, 2014, 01:29 PM
Auto Remarketing Canada Staff
In this tight supply environment, the service department becomes an invaluable tool for securing trade-ins to feed dealership’s used and CPO departments. Now, Mazda Canada dealers have a new tool to ensure customer satisfaction and loyalty through the service department. ... [Read More]

Wholesale Prices Even Out in March

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Wednesday, Apr. 16, 2014, 05:54 PM
Sarah Rubenoff, Auto Remarketing Canada Editor
After rising 0.4 percent in February, wholesale prices remained flat in March, slowing the consistent auction price spikes seen in 2013. The ADESA Canada Used Vehicle Price Index, powered by ALG, was flat after being adjusted for seasonality, and wholesale ... [Read More]

New Hand-Held Tablet Device for Sales

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Wednesday, Apr. 16, 2014, 05:41 PM
Auto Remarketing Canada Staff
SIM-SST — Sales in Motion-Showroom Selling Tools — announced it has released a new hand-held tablet device which the company says “will be a boon for car dealerships.” Customers are increasingly informed when visiting a dealership to search for a ... [Read More]

Hyundai Auto Canada Leader to Retire

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Tuesday, Apr. 15, 2014, 02:57 PM
Auto Remarketing Canada Staff
Hyundai Auto Canada Corp. announced late Monday that after 28 years with the company its president and chief executive officer Steve Kelleher will retire on April 30. Kelleher has been serving in this capacity since 2002. Replacing Kelleher on May ... [Read More]

IARA Canada Announces Industry Award Winners

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Thursday, Apr. 10, 2014, 01:47 PM
Auto Remarketing Canada Staff
Awarded during a ceremony at the recent 2014 Auto Remarketing Canada conference, the International Automotive Remarketers’ Alliance (IARA) in Canada announced this morning the recipients of the Annual Remarketer of the Year and two Industry Icon Awards. This year’s Remarketer ... [Read More]
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