At a recent AIADA board meeting, I took over as the AIADA chairman from my friend, Maryland dealer Paul Ritchie. In just a few weeks, I look forward to formally accepting the chairman’s gavel at the NADA convention in Las Vegas during AIADA’s Annual Meeting & Luncheon. As a Volkswagen dealer I am particularly interested […] [Read More]

Millions of vehicles are flowing out of leases into the used-car marketplace, and many will land on dealer lots. Challenging? Yes. But a blessing, too? Perhaps a huge one, if managed right. “The return of a record number of off-lease vehicles will be one of the biggest challenges dealers will face, but it’s also one […] [Read More]

CarMax and Credit Acceptance each had an executive among the honorees who are women leaders from companies on the FORTUNE 100 Best Companies to Work For and Best Workplaces for Women. Coinciding with the 107th International Women’s Day, Great Place to Work announced that among the 77 recipients were Corey Haire, who is the vice […] [Read More]

American Financial Services Association president and chief executive officer Chris Stinebert explained how AFSA organizes its annual Vehicle Finance Conference & Expo, which begins on Tuesday at the Bellagio in Las Vegas. “We plan this conference every year with input and feedback from our members,” Stinebert said. “They set the agenda based on the trends […] [Read More]

Wes Lutz lives in what he considers to be a “relatively rural area.” So the president of Extreme Chrysler/Dodge/Jeep, RAM in Jackson, Mich., owns a car that gets him where he needs to go. But when Lutz drives that car to another home he has in downtown Chicago, he keeps it parked and takes an […] [Read More]

Auto Remarketing’s Q&A with 2018 NADA chairman Wes Lutz — president of Extreme Chrysler/Dodge/Jeep, RAM in Jackson, Mich. — also covered his thoughts on the current climate and happenings in Washington, D.C., as well as Detroit. His responses to questions on the political/legislative environment and automakers, respectively, are below. Auto Remarketing: Is the political/legislative climate […] [Read More]

In Hollywood, it is awards season (at the time I’m writing this in February) and on the basketball hardwood, it’s tournament time (by the time you’re reading this in March). In the auto industry, it’s convention/conference season. Not only have the auto shows been in full swing, but perhaps the largest auto industry event of […] [Read More]

Editor's Note: Story and headline updated for clarity and to correct timing of Experian's purchase of Clarity Services. Experian has rolled out its first innovation stemming from its purchase of Clarity in October.   This past fall, two of the traditional credit bureaus each acquired a different specialist in alternative consumer credit data. And now one of those […] [Read More]

Dominion Dealer Solutions announced Thursday that it has redesigned its DealActivator solution to provide users with personalized experiences based on their dealership roles. This follows other news from this month that the company released its new cloud-based CRM — Dominion Vision CRM — which features both customized reporting and consumer-focused communication tools including a virtual, […] [Read More]

Along with finding that service quality continues to be a key driver of customer satisfaction among consumers, the J.D. Power 2018 U.S. Customer Service Index (CSI) Study released Thursday found that younger customers who their vehicle serviced are more likely to rely on recommendations from friends or family. Nine percent of Gen Y car buyers […] [Read More]