Three large industry organizations — the American Financial Services Association, the American Bankers Association and the Consumer Bankers Association — all found similar issues with the proposed rule governing arbitration released on Thursday by the Consumer Financial Protection Bureau. As AFSA said it anticipated, the proposed rule bans the use of class-action waivers in consumer […] [Read More]

Coinciding with the recent hiring of a former executive at Hyundai and Nissan as vice president of product development, EFG Companies highlighted this week that it is the only F&I product provider to be named to the BenchmarkPortal Top 100 call centers for 2016. EFG Companies also was ranked in the Top 25 quartile for call centers […] [Read More]

Hyundai and Lexus took top honors in the non-luxury and luxury categories, respectively, during Autotrader’s recent analysis of the best certified pre-owned vehicle programs. While manufacturers tend to offer a range of perks with CPOs, Autotrader opted to focus on warranty coverage. “The No. 1 benefit of any CPO program is the warranty, so we […] [Read More]

TradeRev has crossed the pond. The company announced a new pilot program in the United Kingdom with the Arval UK division of Arval Group. The latter is an international specialist in full-service auto leasing.  “Arval is a widely recognized and respected global brand based in Europe, and our partnership with their UK team presents a […] [Read More]

With the discounted room block at the Wynn in Las Vegas set to expire on Sunday, Ken Shilson highlighted 10 reasons to attend the National Conference for BHPH hosted by the National Alliance of Buy-Here, Pay-Here Dealers. Shilson, NABD’s president and founder, shared this list with BHPH Report on Thursday — less than three weeks before […] [Read More]

In April, Subaru Canada more than doubled its certified pre-owned sales total from a year ago, continuing what have been rapidly improving sales in 2016. Through four months, it has sold 613 CPO vehicles, compared to 241 in the same period of 2015. April sales were up 206.5 percent, with 192 certified cars sold during […] [Read More]

Black Book on Thursday announced a distribution agreement with HP360 that enables the full-service marketing company to offer Bullseye Prospecting, a turnkey solution for its dealer clients looking to launch more efficient marketing campaigns. Powered by data from Black Book, Bullseye Prospecting is designed to reduce and consolidate the many different touch points involved in […] [Read More]

When it comes to finding deals on pre-owned vehicles, it turns out that holidays may be both the best of times and the worst of times. According to a recent study by iSeeCars.com that analyzed more than 40 million used-car sales between 2013 and 2015, Black Friday is the best time to find a deal, […] [Read More]

NextGear Capital, a Cox Automotive brand, has appointed Joe Carusella to be national vice president of its Canada operations. Carusella brings more than 21 years of auto industry experience in the areas of operations, sales and finance. “We are excited to have Joe in the Canadian operation team in this newly created position,” John Wick, […] [Read More]

The auto finance industry has new terminology for what the Consumer Financial Protection Bureau refers to as arbitration — "contract gotchas." Ahead of a field hearing scheduled for later today in Albuquerque, N.M., the CFPB early on Thursday released its proposed rules that would prohibit mandatory arbitration clauses that the bureau said denies groups of […] [Read More]