This week’s Used Car Market Insights report from Black Book once again focused on how spring in the used-car business is panning out a bit differently from years past. Throughout tax season this year, Black Book has noticed stronger-than-average retention in the entry midsize car and the upper midsize car segments as well as the […] [Read More]

KAR Auction Services announced today that it has named Michelle Kaiser Bray as the company’s new vice president, intellectual property and technology counsel. Bray, formerly a partner for Indianapolis-based Faegre Baker Daniels, will be responsible for assisting the KAR legal team with matters related to global technology transactions, privacy and data security, and intellectual property […] [Read More]

The New York City Department of Consumer Affairs didn’t come right out and say its new initiative is targeted against the plight of buy-here, pay-here dealers in the Big Apple, but the regulator’s descriptive words such as “predatory” in explaining its new plan perhaps should raise the attention of BHPH operators. DCA commissioner Julie Menin […] [Read More]

A pair of legal experts with decades of compliance experience shared a strategy that might help finance companies clear the latest hurdle placed in front of them by the Consumer Financial Protection Bureau — complaints being pushed out online for all the public to see. The CFPB finalized its policy last month on why the […] [Read More]

On Wednesday, NextGear Capital announced a trio of senior leadership position appointments; strategic moves officials said were made to position the company to take on more of a focused approach toward its customer service model as it continues to grow. “The true strength of any organization is its people, and with these appointments, we have […] [Read More]

It's clear by now that new-car dealers are not just responsible for facilitating the complex transactions of vehicle sales to the American public, but also for complying with numerous federal and state regulations on a daily basis. And to assist dealers with this ongoing challenge, the National Automobile Dealers Association is providing its members with […] [Read More]

Vehicle service contract and related F&I product provider GWC Warranty recently formed a strategic alliance with FlexPath Capital, an independent finance company specializing in servicing customers with non-prime credit in the Southeast and Northeast.  The company highlighted the strategic alliance is designed to offer both dealers and consumers more convenient and seamless access to quality […] [Read More]

Brand new research to hit the market is working to debunk the assertion that factors driving dealer success and profitability remain beyond the industry’s control. Instead, the new report — released by McKinsey & Company, in cooperation with NADA — titled,  “Fast Forward: How U.S. Auto Dealers Can Drive Sustainable Economic Performance in the Digital Age,” […] [Read More]

The first-ever Cox Automotive Training Fair was held at Manheim Pennsylvania this month, which aimed at educating customers about Cox’s various companies, including Manheim, Autotrader, ExportTrader, Kelley Blue Book, NextGear Capital, Ready Auto Transport, and others. The March 18 event, hosted in the auction’s sales lanes, catered to more than 220 customers who learned about […] [Read More]

If your store isn’t already moving metal at a steady clip, perhaps the results of the newest DrivingSales analysis should be uplifting since it includes a projection of sales growing by as much as 24 percent if the retail experience improves. The DrivingSales Consumer Experience Study uncovered what orchestrators called “profound” changes in consumer expectations, […] [Read More]