From adding service bays and express lanes to extending hours, many dealerships are investing heavily in fixed operations. However, the impact of that investment to the bottom line could be minimized if your fixed ops employees are unhappy. Dissatisfied employees lead to higher turnover, higher costs, reduced service capacity and decreased customer satisfaction. If you’re […] [Read More]

Asbury Automotive Group is expanding in the Atlanta market. The dealer group announced that it has purchased Capital City Nissan, which rakes in approximately $70 million in revenues each year. Asbury will rebrand the dealerships Nalley Nissan Atlanta, bringing its store count to 17 in the state. The new store is located near I-285 at […] [Read More]

Women buyers now account for more than half of all car sales, and they influence more than 80 percent of car purchases.  Yet one out of three women feel apprehensive or overwhelmed when they shop and buy a car.  Less than 40 percent of women car buyers feel confident about the process.  A full 75 […] [Read More]

ADESA announced recently that one of its locations, ADESA Golden Gate, was named the Auction of the Year for 2014 by VW Credit Inc. based on year-round measurements of key performance indicators. The auction location was also recently honored with LeasePlan’s 2014 Stellar Performance award as well as with General Motors’ Overall Achievement awards for […] [Read More]

KAR Auction Services might not nearly be finished acquiring independent auctions, with chief executive officer Jim Hallett saying there are “five to 10 really good strong independents that we would be very interested in acquiring if the opportunity presented itself.” Back in March, KAR announced that business unit ADESA expanded its presence in Pennsylvania with the […] [Read More]

Canada’s sole public dealer group hosted its quarterly conference call on Thursday, announcing its results in the first quarter of 2015. In light of AutoCanada’s recent acquisition run, the group’s overall used vehicle units sold nearly doubled year-over-year from 2,861 in the first quarter of 2014 to 4,891 in 2015. On a same-store basis, however, […] [Read More]

Rather than just attributing double-digit growth in unit and dollar volumes as well as the number of active dealers using its platform only to market conditions and the possibility some competitors pulled back during the first quarter, Credit Acceptance Corp. leadership applauded the efforts of its nationwide salesforce. Credit Acceptance reported that unit and dollar […] [Read More]

Along with recommendations on how to alter the nine standard responses the agency plans to embed, the American Financial Services Association shared four more potential finance company replies that would be integrated within the Consumer Financial Protection Bureau public compliant database. In a letter to CFPB director Richard Cordray, AFSA executive vice president Bill Himpler […] [Read More]

AmTrust Financial Services recently entered into a definitive agreement to acquire Warranty Solutions, a Wells Fargo business, for $152 million in cash. Officials highlighted Warranty Solutions designs, markets, administers and underwrites vehicle service contracts for new and used vehicles through a national network of more than 70 active agencies, and 1,500 franchised and independent dealers. […] [Read More]

Given the demand they’re fetching and the resulting short supply, perhaps it’s no surprise that the auction value of sports cars increased more than any other segment in April, according to Kelley Blue Book. Between March 27 and April 24, the KBB Auction Value of model-year 2012 to 2014 sports cars jumped 2.6 percent, the […] [Read More]