Consumer complaints possibly made about your finance company, dealership, debt-collection agency or related industry service provider to the Consumer Financial Protection Bureau now are available for anyone to see. For the first time on Thursday, the CFPB turned on its enhanced public-facing consumer complaint database, pushing more than 7,700 consumer accounts of problems they are […] [Read More]

Though the suffering Canadian exchange rate is making it a bit more difficult for dealers deciding whether to retail their used units or sell them wholesale over the border, that very same issue is driving profits up for the country’s auto manufacturers. The Conference Board of Canada — which provides economic forecast reports — shared […] [Read More]

Mercedes-Benz Canada recently announced the completion of its brand new flagship retail facility: Mercedes-Benz Thornhill. The corporately owned store has a whole new look and is located in the upper northwest quadrant of the Greater Toronto Area at 228 Steeles West in Thornhill, Ontario. Mercedes-Benz Thornhill originally opened in 1988 and after sustaining growth, the […] [Read More]

“It used to be (that) the dealer was the first stop, and now I kind of think the dealer is the last stop.” This statement from a car shopper in a video shown at an Autotrader event last week may come as a surprise to some, but it’s one that Mike Roberts wanted to drive […] [Read More]

Selly Automotive announced this week the latest release of Selly for the Salesperson, its “freemium” mobile CRM sales application designed  for car sales professionals.              “Selly for the Salesperson gives car sales pros a free, powerful tool to prospect on the lot,” said Zach Klempf, the company’s chief executive officer. […] [Read More]

An announcement from Lexus is generating quite a social media buzz and cheers from fans of “Back to the Future Part II.” The luxury brand said this week that it has partnered with who Lexus officials claim are leading experts in super conductive technology to create one of the “most advanced” Hoverboards ever developed. The automaker […] [Read More]

It appears as though some of the automotive manufacturers affected by the Takata airbag recalls have decided to utilize airbag parts manufacturers other than Takata to address the issue. For at least one make, it has decided to cease the use of Takata parts altogether. That’s according to witness testimonies at Tuesday’s hearing of the […] [Read More]

With the CPO market booming and on track for record sales this year, the National Independent Automobile Dealers Association is adding another element to its Certified Pre-Owned program. Announced during this week’s 2015 NIADA Convention & Expo, the association is expanding its partnership with Carfax to include the company’s vehicle history reports in its CPO […] [Read More]

Both Credit Acceptance Corp. and Security National Automotive Acceptance Co. (SNAAC) each recently received accolades associated with being a great place to work. Credit Acceptance was named No. 18 on the list of 100 Best Workplaces for Millennials based on the evaluations of nearly 90,000 millennial-aged employees who were surveyed using the Trust Index, Great […] [Read More]

Six-figure financial penalties from regulators against dealerships are becoming more frequent. About the same time a trio of franchised stores reached a settlement with New York’s attorney general, a pair of franchised operations entered into a final consent judgment with the top law enforcement official in New Jersey. Acting New Jersey attorney general John Hoffman […] [Read More]