Propelled by the merger with CAR-Research XRM earlier this year that brought 20 years of call center experience, AutoLoop introduced Engage — a solution geared to gather customers and increase sales and service profitability for dealers. Among the five capabilities AutoLoop highlighted this week, officials explained the Engage call center solution can deliver dealers the […] [Read More]

Dealertrack Technologies announced this week that its customer relationship management tool’s interface has received certification from Reynolds and Reynolds. The system, Dealertrack CRM, received certification from the Reynolds Certified Interface Program, which applies to the ERA dealership management system. Robert Granados, senior vice president and general manager, inventory and CRM Solutions at Dealertrack, believes the […] [Read More]

If you see a CarMax commercial on TV, chances are, you’re not going to see the price of the car advertised. Here’s what you will see, though: the company emphasizing the positive experience a CarMax store delivers to consumers. That’s just one example that NADA Used Car Guide’s Stu Zalud and Jim Dodd shared with […] [Read More]

Data collector Vast announced early this week the availability of its new CarStory Market Reports, the company’s grouping of data models that analyze more than 100 million used-vehicle searches. The reports, available for free to dealers as well as consumers, provide individual vehicle information such as supply, demand and market features, as well as special […] [Read More]

Strategic Vision has added a new wrinkle to its Total Value Index study, the latest results of which were released Tuesday. Blended with the new-car owner input in this latest batch of rankings — including measures like expected reliability, expected MPG, price paid and so forth — is residual value information provided by ALG. “Value will […] [Read More]

When Tesla confirmed rumors of a new certified program last week, it was evident the company had given some thought to sourcing the new program. The automaker is giving Tesla Model S owners the option to return the car after three years and recover 45 to 50 percent of its sticker price. And with the first […] [Read More]

About a month after conducting a field hearing focused on auto finance, the Consumer Financial Protection Bureau, along with its regulatory colleagues from the Federal Trade Commission, is turning its attention to the debt collection industry — in particular, the Latino community. CPFB and FTC officials will co-host a roundtable to examine how debt collection […] [Read More]

After falling for the third straight month in September, auction prices are expected to continue their downward trend this month. Last month, wholesale prices of vehicles up to 8 years in age fell by 3.6 percent from August, according to NADA Used Car Guide’s October Guidelines report. This decline was well above the 2.8 percent […] [Read More]

Chrysler Group is voluntarily recalling more than 180,000 SUVs globally for a problem with a component that manages restraint-system deployment — a similar issue that prompted Ford to recall more than 850,000 units last month. On Tuesday, Chrysler estimated that 184,215 vehicles are included in its campaign, including 126,772 U.S.-market vehicles. An estimated 8,106 are […] [Read More]

Digital marketing company Search Optics has launched a new mobile-optimized website platform built to enhance mobile search engine optimization and conversions for dealerships. The new Blueprint Platform is designed to ensure customer websites are viewable across every device and screen size. “The Blueprint Platform was built from the ground up for the mobile Internet and […] [Read More]