Milllennials spend over two hours more on car shopping than the general population, and most of that is done online. And the Web is also where these shoppers are most likely to be influenced when it comes to deciding on which car to buy. So what can dealers do to bulk up their Internet presence […] [Read More]

NCM Associates Inc. announced this week the expansion of NCM OnDemand, the company’s interactive virtual training platform for dealers. A key feature of the platform’s expansion includes the addition of courses from four training experts within the last week. Paul Faletti Jr., NCM’s president and chief executive officer, believes the updates to OnDemand will further […] [Read More]

Autobytel now has a solution site officials insist is an easy-to-use car payment conversion tool for dealer websites that’s powered by DriveItNow. Autobytel’s Payment Pro can provide online shoppers with instant and customized monthly payment options based on individual credit and inventory eligibility, while delivering pre-qualified leads direct to dealers. Officials explained how Payment Pro […] [Read More]

Automotive Compliance Consultants general counsel David Missimer gave a strong warning to dealers stemming from what might be considered a small problem or incident blossoming into a significant issue that attracts the attention of federal regulators. Missimer described many dealers’ attitude toward government laws regulating their business as unfortunate and likely to cost them dearly. […] [Read More]

The Financial Services Roundtable — a nearly 100-member advocacy organization whose supporters include a wide array of captives and commercial banks that offer vehicle financing — is four steps into a campaign the organization has called, “The CFPB Rumor Mill.” Earlier this summer, the Consumer Financial Protection Bureau announced a new policy proposal that would […] [Read More]

The average premium commanded by certified pre-owned vehicles appears to have dipped from its peak this spring, and turn times are a bit slower, but take that with a grain of salt: both metrics are in relatively solid shape. Data from CNW Research going back to 2010 indicates that dealers are still fetching much higher premiums […] [Read More]

Title washing — the process of altering vehicle documents to remove unsavory details about a vehicle’s past from its title — is an increasing threat to the integrity and safety of the used-car industry in the United States. According to a report released this week from researchers at Carfax, an estimated 800,000 used cars in […] [Read More]

Both used- and new-vehicle retail sales are moving higher, but the annual automotive report associated with the American Customer Satisfaction Index (ACSI) showed consumer satisfaction softened for the second year in a row. Mentioning widespread decline among a wide array of brands, the 2014 ACSI Automobile Report indicated diminishing customer satisfaction produced an overall ACSI […] [Read More]

Even though gas prices have been on the way down for almost two months straight and sit much lower than rates seen at the pump last year, it seems consumers are still turning toward the smaller, more fuel-efficient segments when looking for a used vehicle. Analysts at Kelly Blue Book point out interest in the […] [Read More]

The draw of live chatting services, like a 24/7 employee, is the idea that they can cater to your customers via your website when your business is not even open. That idea was a reality covered when Potratz Partners Advertising hosted The Dealer Spotlight webinar last week with a special guest, Paul Ricci, from Kia […] [Read More]