DealersLink revealed late last week it will be launching a Version 4 of its inventory management platform later this month. On April 28, DealersLink V4 will hit the market, featuring a new user interface that the company says is “faster, more intuitive, and has more robust capabilities, with a focus on mobile users.”  “We’re excited […] [Read More]

As the ways to absorb content continues to expand — social media, mobile offerings, new review sites and more — new ways to access information will continue to influence the average consumers’ car buying expectations. In fact, Shawn Vording, director of project management at CarProof, says technology is the top reason why customer expectations have […] [Read More]

This week, Experian Automotive rolled out the newest addition to its suite of portfolio monitoring services the company called Lender Triggers. Experian highlighted this new tool is designed to help lenders better monitor changes in loan status on their portfolio, including whether a vehicle has been refinanced, a title loan has been added or a […] [Read More]

After Black Book reported wholesale prices were returning to normal earlier this week, NADA Used Car Guide reinforced that assertion as it predicts wholesale prices will fall by 0.3 percent or $50, after seeing large price hikes in March. The slight decline will bring the average industry price down to $17,225 by the end of […] [Read More]

In this tight supply environment, the service department becomes an invaluable tool for securing trade-ins to feed dealership’s used and CPO departments. Now, Mazda Canada dealers have a new tool to ensure customer satisfaction and loyalty through the service department. Mazda Canada announced it has chosen Xtime for its exclusive provide for service scheduling via […] [Read More]

Based on what Manheim’s Tom Webb observed in the first half of the month, wholesale prices appear to be down slightly in April. In a Twitter post on Wednesday, the chief economist at Manheim Consulting said used prices in the first 15 days of the month have slowed compared to March. It’s a bit too […] [Read More]

Is your dealership selling the most popular cars and trucks among shoppers? The inaugural Most Popular on Edmunds.com Awards were presented by the online consumer review site Wednesday at the 2014 New York International Auto Show. Topping the list of most popular cars and trucks were Ford, Chevrolet and Toyota. "Edmunds.com is in a unique […] [Read More]

Jenell Ross’s customer service strategy may be simple — provide quality service at a fair price within a reasonable timeframe — but the president of Bob Ross Auto Group and a member of Auto Remarketing’s 2013 Women In Remarketing class says this strategy never fails to create repeat business. The dealership group is situated on […] [Read More]

As iSeeCars.com highlighted new research dissecting the timeliness of recalls and more, General Motors chief executive officer Mary Barra specifically mentioned two dealers and their recent actions during her prepared remarks at the 2014 Automotive Forum. Midway through her first public comments since consecutive days of Capitol Hill hearings about how the automaker handled the […] [Read More]

Dealers know that satisfied customers are walking advertisements. And in today’s digital world, online reviews have real impact on sales and service operations. This week, eReputationBuilder launched Dealer Influence, a product which aims to encourage an increase in reviews that represent the overall sentiment of the customer, and proactively build dealers’ online presence. Dealer Influence […] [Read More]