Dealers Auto Auction of the Southwest announced a new tool to give auction employees specific bilingual skills. The enhancement to the auction’s 360 Customer Service Program is called “Somos El Subasta,” said DAASW vice president and former NAAA President Jim DesRochers. The company explained the learning process is casual, “with peer groups having coffee and […] [Read More]

Increased scrutiny from the Federal Trade Commission and Consumer Financial Protection Bureau regarding dealer lending practices is top-of-mind for many in the industry.  In response, this Friday as the 2014 NADA Convention got underway, the National Automobile Dealers Association announced an optional program that it contends will strengthen a dealer’s ability to comply with fair […] [Read More]

How important is treating your customer right? According to a pair of recently released studies, it might mean the difference between a sale and a walk-away. AutoTrader.com says in its analysis released today that the “dealership experience” at a store — especially “customer handling” — is integral in shaping where car shoppers ultimately buy. In […] [Read More]

Did that showroom visitor begin his car search on your website? A new sales attribution report aims to let dealers know. Announced late last week is a new agreement between Polk (recently acquired by IHS) and HookLogic that offers full attribution on dealers’ marketing spend. Customers of HookLogic’s AutoHook Suite of Solutions will now receive […] [Read More]

RVI Group late last week announced its new partnership with NxGen360 LLC, to launch and distribute insurance products into the automotive marketplace. These products, beginning with Trade Value Protection and Market Value Protection, will offer benefits to dealers as they stock, trade and sell vehicle inventory, the company said, and limit risk for consumers in […] [Read More]

Auto dealers have a renewed target market, it seems, as a new J.D. Power report finds that younger consumers are interested in new vehicles, after all. Coming in contrary to popular sentiment that consumers 25 years old and younger aren’t interested in buying a vehicle, the recently-released J.D. Power 2014 U.S. Automotive Media and Marketing […] [Read More]

VinSolutions and Haystak Digital Marketing have partnered for an all-new dealer website solution. The two companies announced Thursday the full integration of the VinSolutions CRM suite of products and Haystak's digital marketing solutions in their all-new website platform. "Since VinSolutions acquired Haystak last year, we've been working diligently to combine our expertise and create best-in-class […] [Read More]

CNW’s Art Spinella says January isn’t the best month to try and decipher how the used-car market will “shake out,” so sales numbers this month might not indicate the environment for the rest of the year. That said, Spinella outlined slight declines across the board in the company’s latest Retail Automotive Summary. Franchised dealers are […] [Read More]

Cross-Sell Reports, a division of Dominion Dealer Solutions, has launched Cross-Sell Interactive, which is an advanced, fully interactive version of its market reports. The company said CSI builds on Cross-Sell’s existing Market Analysis, Statewide Dealer and Lienholder Summary, and MarketingINTEL reporting solutions. CSI features customizable charts and graphs, and through these tools users can customize […] [Read More]

More control and better efficiency for auto transport customers are the goals of enhancements announced this week by Manheim, regarding its transportation solution. On Thursday, Manheim reported changes including full service transportation quotes, management of full-service transportation orders and 1Dispatch registration for self-managed orders. All of these improvements put customers in control, the company said, […] [Read More]