A pair of luxury brands is making vehicle recalls, according to postings from the National Highway Traffic Safety Administration. The larger of the two campaigns comes from Volvo Cars of North America, which is recalling 30,929 vehicles. Included are S60 vehicles from the 2011 and 2012 model years and manufactured from June 22, 2010, through […] [Read More]

Automotive market intelligence firm Polk has named a new director of market reporting solutions, choosing a former employee and Experian executive for the job. Polk, which was recently acquired by IHS Automotive, announced the appointment of Jeffrey Anderson has to the role, saying he will lead the company’s Loyalty Solutions and Loyalty Management practice. The […] [Read More]

A lot has changed when it comes to new-vehicle market share in Canada. The economic downturn, manufacturer bankruptcies, product challenges and newcomers to the scene have shaken some of the grip that big names have held on the market. In a recent issue of the Observations report from his company, Dennis DesRosiers, president and founder […] [Read More]

Destination Auto Group, a family-owned Vancouver-based retailer of new and pre-owned vehicles, says it finds the perfect customer service balance by taking both an artistic and scientific approach to serving customers. Adil Ahamed, marketing and business development manager at Destination Auto Group, says the dealership’s approach to customer service is as much an art as […] [Read More]

This holiday season, Honda Canada and Ontario Honda dealers gathered more than 3,000 toys for needy children. The toy drive is in support of the 47th annual CP24 CHUM Christmas Wish, a nonprofit dedicated to helping children in need during the holidays. The toy drive began on Nov. 18 and involved the participation of 77 […] [Read More]

Edmunds.com recently shed some light on which used cars have been the hottest for franchised dealers.   The site found that the fastest-selling 1- to 5-year-old vehicle for franchised dealers in November was the Lexus RX 400h; and when taking all age vehicles under consideration, the fastest seller was the Suzuki Grand Vitara. Specifically, the […] [Read More]

Immediately after announcing the move that Dealertrack Technologies’ top executive contends will leave the company “positioned to transform automotive retailing,” dealers evidently gave Mark O’Neil their approval of the acquisition of Dealer.com in a deal approaching $1 billion. During a conference call less than two hours after the company made the acquisition announcement public while […] [Read More]

When asked what he saw as the big challenges and opportunities ahead for companies like his in the vehicle transportation space, Bill Billiter of MetroGistics said capacity, and finding strong, qualified drivers, will be pivotal for the next two years. “Because we haul for all the manufacturers, we have a very strict onboarding process,” he […] [Read More]

CarMax saw record results for its fiscal third quarter of 2014, with total used unit sales rising by 15 percent. And that was one of many double-digit increases the company reported. The company also enjoyed a 10-percent rise in used unit sales in comparable stores over the year-ago period. This spike was due in part […] [Read More]

Two growing regions mean two new facilities for Insurance Auto Auctions, as the company expands its footprint in North America. IAA has announced the opening of a new facility in Fayetteville, Ark., and the relocation of its Anchorage, Alaska site to a larger facility in the region. These actions significantly increase IAA's capacity, the company […] [Read More]