Digital marketing company Outsell launched a new buyer-detection product this week that works to keep dealers from missing out on new leads and potential repeat customers while also helping to gauge just how serious a shopper is about securing a new ride. BuyerScout actually alerts users when current customers and prospects are actively shopping for […] [Read More]

CNW Research indicated vehicle financing approvals for subprime buyers are down a bit this month compared to a year ago but are up slightly compared to April. The latest edition of the firm’s Retail Automotive Summary showed subprime approvals are off by 7.8 percent so far this month. However, May approvals for consumers with credit […] [Read More]

The Next Up, a retail sales process aimed at improving dealership sales, announced the extension of The Next Up Web-based system to include applications for a dealership’s finance and service departments. Designed to create added accountability in the finance and service departments, the company explained these new applications can allow management to track the time […] [Read More]

Finance company compliance departments as well as legal counsel to trade and dealer associations are still sorting through the ramifications of the indirect auto lending and compliance bulletin the Consumer Financial Protection Bureau sent out more than a year ago. One of the crafters of that document who is no longer with the CFPB reiterated […] [Read More]

Around 5 p.m. Central Time on April 28, everyone had left Mid-South Auction with the exception of Bob Sullivan and a nighttime security guard. Throughout that afternoon, Sullivan — the vice president and general manager of the Pearl, Miss. auction— had been receiving tornado warnings on his phone. But just before 7 p.m., the tone […] [Read More]

Mid-State Auto Auction of Minnesota is entering into its third year of serving the General Service Administration through fleet vehicles sales. The auction’s first GSA sale this year is scheduled for Friday, and company management pointed out some of these vehicles are the most popular with dealers.   "Our relationship with GSA has been extremely […] [Read More]

Preparing for a busy summer market, Plaza Auto Auction recently expanded its team, adding members to its fleet/lease, title and outside sales departments. First up is Barb Dearborn, the new addition to the company’s fleet/lease department. Dearborn began her tenure at Plaza AA last October, after working in the insurance industry. Now, she handles the […] [Read More]

Automotive customer contact and marketing engagement provider ELEAD1ONE rolled out major expansions to its CRM mobile application on Tuesday. In order to upgrade its CRM mobile portal, the company added a vehicle identification scanner, driver’s license or photo ID scanner and mobile desking solution. ELEAD1ONE contends these upgrades will drastically increase the speed and accuracy […] [Read More]

A big shift has hit the wholesale market, sparking discussion and initiatives among dealers and auctions, alike — multiplatform selling. Multiplatform selling is gaining steam, as more and more dealers and others in the industry warm to the concept of having vehicles loaded for sale on one channel simultaneously appear on other channels available for […] [Read More]

You’ve heard the phrase, “Watch your tone!” It’s a familiar tableau played out between patient mothers and equally impatient toddlers everywhere around the world as the little ones among us learn how to communicate in a world where human instinct craves instant satisfaction, and yet patience and tact are more often rewarded. We usually learn […] [Read More]