Today's consumers are driving fewer miles, keeping their cars longer and researching more, all of which combine to cost dealerships millions of dollars in lost service revenue each year — so says Mike Walther, chief executive officer of DMEautomotive. To help dealers and OEMs achieve what the company calls Total Customer Retention, Walther and DMEa […] [Read More]

Dealertrack Technologies unveiled a new tool this morning meant to assist dealerships in developing a fair lending policy and better defend themselves in credit discrimination audits. The company introduced an Equal Credit Opportunity Act Model Fair Lending Compliance Policy Template and Model Exception Rate Justification Sheet for Dealertrack compliance subscribers. Company officials recapped that earlier […] [Read More]

The Kelly Auto Group — which has been doing business in the Pennsylvania Lehigh Valley since 1967 and has delivered more than 100,000 vehicles — prides itself on putting its customers first, says John Lim, general manager at Kelly Nissan of Route 33.   Lim says, “at Kelly Nissan, our customers come first, and we […] [Read More]

If you had told a dealer at auction 50 years ago that he would be able to attend 11 auctions at the same time, he most likely wouldn’t have believed you. Yet today, ADESA launched a new LiveBlock online simulcast tool that allows its customers to participate in 11 online auctions simultaneously — a result […] [Read More]

It seems the Labor Day holiday and strong sales put a temporary hold on fall depreciation, according to Black Book’s Ricky Beggs. That said, only 12 percent of price adjustments last week were price increases, which marks the smallest level recorded this year, he reported in his latest “Beggs on the Used Car Market” video […] [Read More]

Dealers have a new tool when it comes to identifying vendors and technologies to help them run their showrooms, thanks to a company that also named a new chief financial officer this week. Calling the launch a “true plug-and-play system,”  Dealer.com on Monday introduced its Certified Provider Program, featuring technology and service providers that have […] [Read More]

Potratz Automotive Advertising has chosen a new chief marketing officer. The company announced last week on its blog that it has hired Dennis Galbraith, who it said has over 21 years of experience in operations, marketing and market research.  Galbraith is the founder of Dennis Galbraith Enterprises and RevenueGuru.com, former vice president of Cars.com and […] [Read More]

Not since Hurricane Sandy rocked the Northeast has the Manheim Used Vehicle Value Index jumped this much in a single month. Manheim determined wholesale used vehicle prices (on a mix-, mileage-, and seasonally adjusted basis) rose for the third consecutive month in August, pushing the index to 122.3. The reading represents an increase of 1.3 […] [Read More]

The National Highway Traffic Safety Administration indicated Toyota is recalling more than 750,000 units for a similar issue that prompted the automaker to push a campaign for the same models about a year ago. NHSTA said Toyota is recalling the Toyota RAV4 from the 2006 through 2011 model years as well as the 2010 Lexus […] [Read More]

The National Independent Automobile Dealers Association announced their Auto Auction of the Year award at last week’s National Auto Auction Association Convention in Indianapolis, and taking home the honors was Dealers Auto Auction of the Rockies.   Auction owners Brad Sturgeon and Bill Baker along with general manager Michele Noblitt were presented the award during […] [Read More]